Lenskart — The person who came demanded money and denied eye check up.

Lenskart — The person who came demanded money and denied eye check up.

A aevee from New Delhi, Delhi

Lenskart customer care representative on whatsapp told me that eye check up service is free of cost after placing a full order including frame and lenses. I placed the order and I had to call customer care to schedule a free eye check up. At first they denied so I had to tell them the whole story and told them if they do not schedule free eye checkup I will cancel the order. They later scheduled the free eye check up. My order was placed for free eye checkup online by customer care. The person who came demanded money and denied eye check up. +1 photos Was this information helpful? No (0) Yes (0)
Lenskart customer support has been notified about the posted complaint. Verified Support Aug 29, 2020 Lenskart Customer Care's response Hi there, We are really sorry to know that we were not able to live up to your expectations. Please be assured that we are here to serve you and we'll strive our best to do so. We'd request you to share your order details so that we can look into it. Verified Support Sep 01, 2020 Lenskart Customer Care's response Hi there, as there is no response we are proceeding with the closure of the case for now. Sep 01, 2020 Updated by aevee NO. I have already left an update. Can't you see?? “We are here to serve you is a very cliche and an overused statement to make. Literally every business in this world uses this statement with every single customer every single day hundreds of times. It’s about time businesses found a new statement because it clearly doesn’t work anymore. Your customer support executives don’t even know if you offer free eye check up or not and you are talking about serving your customers? The order number was [protected]. This appointment was scheduled free of cost by your customer support and the guy who came demanded money. I asked him to leave. Later that day I received an sms stating “Appointment Missed : We tried to reach you regarding your [protected]@Home Appointment #[protected]. Please click http://lnskt.co/BZfKHRh8 or call on [protected] to reschedule” I had to reschedule the appointment. Sheer waste of time.
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aevee

from New Delhi, Delhi

“We are here to serve you is a very cliche and an overused statement to make. Literally every business in this world uses this statement with every single customer every single day hundreds of times. It’s about time businesses found a new statement because it clearly doesn’t work anymore.

Your customer support executives don’t even know if you offer free eye check up or not and you are talking about serving your customers? The order number was [protected].

This appointment was scheduled free of cost by your customer support and the guy who came demanded money. I asked him to leave. Later that day I received an sms stating “Appointment Missed : We tried to reach you regarding your [protected]@Home Appointment #[protected]. Please click http://lnskt.co/BZfKHRh8 or call on [protected] to reschedule”

I had to reschedule the appointment. Sheer waste of time.