Lenskart Complaints & Reviews

No trained salesmen.. I was cheated... Complain was not adequately heard

Hi team,

It has been more than 45 days and my ticket is still open.

I have sent multiple emails on your support group from my from my email id [protected]@gmail.com for the order# [protected] (Email sub : issue related to order #: [protected]) but i have not got any solution for this.

This issue is something related to exchange, i have already sent the product for exchange and it has been delivered to you warehouse on 13th july. By mistake your support team has generated exchange link for different product (Product that was not sent) due to which i am unable to order the correct product. Now they say that both the product which i have sent is disposed and they are unable to verify.

Please let me know the right place where i can go and get the solution because i am tired of calling your customer care and sending email at your support group.

Hoping for the better solution.

Thanks & regards

Abhishek agrawal
Mob: [protected]

Everytime lenskart is taking too much time for refund. I dont know why they are delaying. But it is really disappointing.

I had already informed the sales representative of lenskart that i am not interested in the gold membership yet i see it billed against my order. Request if you can revert the membership and refund my money.

Please look into the matter so that in future promotional membership are not forcefully provided to customers without their consent.

Dear team,

With respect to the attached document, i have mailed you ‘n’ number of times with respect to order id #[protected]. Due to poor quality of frame, the coating of the specs started getting removed. I got this particular specs for 3700 rupees and even after your pick up from last two months i have not got any reply neither refund. I dont have spare specs and such poor service from your end has really put me into trouble and increased the mental stress.

Sir/Madam,
I had ordered for two pair of lenses having order no 17365272 dated 06 Jul 2020 from MP Nagar Zone 2, Near Raymond Showroom lane, KRK Electricals and Electronics, but only Item ID 34742436 has been received today and item ID 34742432 is not received yet. When spoke with their representative on lenskart support, they told that the lenses that were made for the aforesaid order ID were defective and were received on 14 Jul 2020 and now it will again be put into preparation and would take another 7 days minimum for it to be despatched. I am working on computers without lenses for the last 14 days. The shop representative says please contact customer care and the customer care says it is with courier. They gave me an order ID to track my item i.e [protected] to track the item. I started tracking where it showed to have despatched from Delhi on 18 Jul 2020 and reached Bhopal on evening 19 Jul 2020. Since then it is three days. Earlier it showed expected date of delivery as evening 19 Jul, then morning 20 Jul the 21 Jul and now it is showing as 22 Jul 2020. Please do the needful sir.

I ordered an eyeglass in February. Unknowingly, by some manual slight force a side of my eyeglass got damaged. I contacted the store, I clearly mentioned them the reason of damage and they told me that if the damage is repairable they will do so or else they would exchange it. I was out of station foe studies so they told me to visit the store later. I called them 15 days before and they told me that because of the lockdown repairing is not being done as workers are less you can contact us or visit the store in about 10-15 days. I did so and today i visited the store. But now, they deny to exchange the eyeglass as the reason of damage does not fit in the lenskart policy. I am not satisfied with this. They did not specifically mention their policy when I told them about my problem.
Pleasee take my request into consideration.

I had placed a order on 21st june and received a deffected product. After making a number of complain, product have been pocked up on 12 july. Even after picking up the product, on your app, you have not updated the same and even after generating tickets and riasing multiple complain no one is reponding with a solution and just writing that they are working on this.

Now major problem is i am facing pain and not able to see on my laptop. I am pretty sure that again you are going to reply the same that you are working for the same but still writting with some hope.

Despite sending legal notice for refunding my money alongwith my legal expense and compensation for not delivering our spectacles after delivery date, this company neither refunding my money nor answering to me. I have been harassed by this company for the past four months.

I need the bifocal lenses but the option is not there.

Infact I placed an order without knowing the differences between them since the option is not listed there.

I placed an order and after a day got a call from customer care that the lens power needs bifocal lenses

I ordered a pair of eye glasses, 1 i kept with me, one more eye glass quality was so bad so i sent it back by raising exchange product request, they took back the glass from me, it been 4 months i havent got replacement product, am just done with writing mails, calling them its, am not able to place replacement order with their application and they are not placing any order behalf of me. I just want a replacement of product.

Sir,
Order no 17381368
Item id 34776520
Today we visited your gandhidham store and purchased 2 frames and and glasses, after payment we forgot that we had a offer coupon so we called and said them to avail but the behavior of mr. Amit morya was unexpected and very rude he was making us count of the time he attended us, and that to very rudely.
Even if he was not able to avail coupon he should not behave how he did, we are not here to listen your rude talk.
I just want to cancel my order and want my refund

Hitesh bhatia
[protected]

Visited lenskart at kharadi outlet which is in pradeep plaza with my mother. I am the regular customer and i got good service that is the reason i took my mother to the store. After selecting the frame we were waiting for for eye-test as there was a power cut we waited almost 1 hr at the store that's totally fine.

After an hour when power comes one executive take us for the eye check up, and suddenly another executive name hemant who was already present there doing something shouted very badly on his colleague stated that i am doing some work here. Me and my mother felt very bad. My mother is 51 year old suffering from diabetes and asthma still she is calm and patiently waiting for checkup just as per my experience. That gentle man named hemant does't care how he behaving with such an old customer after knowing that she is waited for so long.

He start the checkup and rudely stated that you undergo with the operation we can't give you the number. I do not understand that he is not the doctor but how he assume my mother had a operation. If he have a doubt he can politely ask but he clearly stated this that was very unprofessional and rude.

My mother never had any operation neither any minor or major surgery, i am not blaming his capabilities but at-least he should know the way of asking.

After that he rudely put the glass aside and again we waited like a fool.

I tried reaching them but there is no proper response from customer care as well as store people to whom i made payment i have the transaction id as well the payment request message from lenskart

I ordered the lenskart air blu lens product on 03 july 2020. When i opened the product i found the item missing in the box which i received. The packet in which i have got was sealed. But lens box that was sent by lenskart was empty. I was not expecting this from lenskart. Please guys i want my order to return please refund me the money asap. Unexpected thing happened first time with me on lenskart.com.

I ordered a spectacle on 24/6/20 that arrived at 1/7/20. The specifications of the lens was given but the delivered product was defective. Instead of cylindrical l -1. 5 and r -1. 75, it is spherical.
I have tried both email and phone options to contact lenskart, but no answer.
I want quick resolution of this problem as i don't have a spare glass at the moment.

My power is not available & they are not refunding me the amt. As well pending since 24th jun’20.

The spectacles were ordered on 8/5/2020 and order id no: [protected] and product id no.136816 the power of the spectacles was also sent. The spectacles are not made as per the power sent. Which makes it difficult for me to see.

I ordered two spex for my son from amritsar store on jan 13, 2020

But im very much disappointed from leskart both the spex's got scratches n one frame is broken.. Now how he will study or see.. Tears in eyes never shop again from lenskart worst services

Today afternoon i visited lensekart store at patlipada near hiranandani estate, thane west to buy a reading spec for my daughter. While i was looking at the right frame, i requested the salesmen asfaq and unish to tighten my existing spec, he verified my details in the system and agreed to do so.

After 10-15 minutes he returned my spec and i was shocked to see that layer on the lens has got damaged because of heat he applied for tightening it. When i complained, they refused and started arguing. All this has happened in front of me. My expensive glass which i bought from lenskast almost a year and half-back is of no use.

Kindly resolve my complaint as soon as possible