Lenskart Complaints & Reviews

My specs has damaged on and it's been date for 11 months. Now they are not ready to give replacement, saying only 25% can be paid out of full.. really very cheap service. Now customer care is telling its already 1 year completed. So we can't give replacement. On that they said they can't give.. Really poor communication...

I'm hereby requesting a refund as soon as possible due to the cheap quality of frames being sold in lenskart store, kammanahalli branch next to naturals icecream store.
I bought 4 frames, buy one get one offer spent Rs.32, 000/- out of which 3 are progressive and being a progressive lens user my line of sight shouldn't move, frames after 15 days o[censored]sage is falling of my face, it doesn't sit well on my ears at all. I'm unable to drive...

The issue that I have experienced was: I ordered two eyeglasses from lenskart, one is with anti glare and other is with blue cut ( which is expensive one ), but lenskart send me both eye glasses with anti glare lenses, . And totally it is waste for me . And I believe that is is totally fraud as my money is totally waste. Moreover i am habitual of wearing blue cut eyeglasses, and therefore I am not able to use this one . I wrote mail to their...

As i am here for another complaint for the same company and keep watching how they try to rip of customer and provided very poor customer services.
Picture one show order which i ordered first with gift coupon which they gave it to me due to previous complain.
I got txt message and app status for such a order which is in pictures 2 and 3.
I got couple of call from marketing personal once even i open their app or go to...

The incident happened on 12th April around 7 pm.
My contact number is [protected].
One of the temple and the lens part also got tilted and turned inwards. I am not able to fix it. I am facing a problem due to this.
I would request you to repair it as soon as possible....

Dear concern,

I have orderd via hiranandani thane lenskart store today with order id [protected].

Payment was done throught link from mobile app via amazone pay account.

Payment done successfully as per amazone statement but still not credited againt my order due to which further order process is pending.

Kindly look into the matter and do the needful.

Regards documents...

Dear sir/madam,
This is to inform you that despite paying the full amount of rs.4628 on 20/03/2020 for procuring two new spectacles (Id numbers 33346618 and[protected], no proper action has been taken to deliver them till date.
I made several phone calls to you to deliver my wife 's spec urgently but nothing has been done so far.
As this service is out of the lockdown criteria, i have failed to understand why you have...

I ordered a eye glass before 16 days and the promised delivery date was 27th march. Due to lockdown the delivery got delayed and after that they gave me delivery date that i'll receive the glass within 5 to 7 days but again some executive called me and told that i'll receive the glass only after lockdown. This shows that lenskart is very worst in their services and giving fake communications to customers. I want lenskart to deliver the product...

Order #[protected] .
I got a message of rescheduling order dispatching but still now I get no notification about the shipping status.
In app it is showing order is returned or something. I have sent many mails. They called me at very odd times. They do not inform me when they are calling. Sometimes it become impossible to attens calls in odd times....

I have returned my spets at lenskart store at boduppal, hyderabad on 14th of march, 2020. I returned 2 spets. The lenskart employee placed a refund by taking pictures of spets and ordered for refund. I got a message to my mobile that the amount will be refunded within 3-5 business days. I made payment for the spets through my bank account via debit card.
Haven't received the refund amount. It's been a month. The refund policy clearly...

Hello Sir,
Pls. block this company sending me sms frequently. I don't use glasses or lenses or never subscribed for it still they are sending me sms.
Moreover, they don't provide complain number to stop it or remove my number from their database.
Pls. take harsh actions against them. I've attached screenshots of sms received,...

Order id [protected] is picked up 2 days ago still my exchange order is not placed. They told me 2 days ago they are fixing the error and cannot place exchange order. I have mentioned my new chosen frame also. All frmaes are going out of stock. They are so careless and now the 21 days lockdown maybe my order would not be placed. How irresponsible they are. Not replying my mails. Call option totally unavailable....

Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal from resolution officer. Please refer order reference no [protected].
I had purchased a sunglass by redeeming toi/lenskart voucher of rs 700/.
The sunglass was defective. I approached lc consumer complaint. They told to send pictures of defective piece, which i did. They called me and told, yes it is defective...

My name is john polex, i brought an eyeglass from your company six months before. Unfortunately on of is legs hinges screw lost. I went to your sasthamangalam shop for repairing it. While they repairing it its leg broken and they register for an exchange. Exchange no [protected] dated 7-3-2020. The salesman assures that i will receive the glass within 5 to 7 days. But it is regret to say that i haven't received the eyeglasses till now. Pls...

I visited to u r kind outlet in dlf shopping mall at dlf phase 1 gurgoan on 11 march 2020. My wife who wanted have new reading glasses, shortlisted some design, for the billing u r executive asked my mobile no at least 5 times this was strange anyhow without getting irritate i offered my no on each occasion. After taking my no u executive instead of free me started entertaining other young visitors who came after me. I apprised u r executive...

I got my product and then started using it. I was not comfortable so i exchanged it and again i was not comfortable, so they convinced me to again exchange and i did that again. They made me do this for 1 month and now when still i am not comfortable they are not refunding my money. They are worst for service and now when i call customer care they are just making me fool by saying exchange the product. So should i just always exchange my...

As per my purchase with lenskart, i received mail about my gold membership.

As of now lots of company like amazon, netflix and others are offering free membership, i assumed that lenskart offer me and confirmed their gold membership to me via mail.

Once i used that mail to go for shopping, i received discount as gold member that confirm that i have working gold membership.

Once i place order and...

Hi,

My name is rathish. I made an order via lenskart for about rs.1676. I made the online payment through the upi payment mode that they provided. After i made the payment, they deny that the payment was made at all. I have also submitted the receipt for proof for them. They still do not agree and keep sending me options and links to make repayment.

Attaching screenshots and proof documents for the same....

I requested for a return of a pair of spectacles and returned in the lenskart store vijayawada on january 25th and i was promised a refund within 3-7 days but it's been more than 35 days but the refund hasn't been processed, it still shows under process.
I need to get a refund of rs 3590/- please process it fast, i tried to connect with the company but couldn't get any details for refund problem....

Got mail that I am become gold member and have privileged to buy one get one free.
I ordered and paid money as their application mentioned.
After that they asked more money for gold membership which I got it as promotion in my mail. Once they send mail of gold membership how come and booked order according to that how come they cancelled it.

Once I paid, received call and said me they can not process my order...