[Resolved] Lenskart — wrong eye test done and wrongly made specs | |||
I had ordered two specs and i was told that i had power of -0.5 in left eye and -0.25 in right eye one had cylindrical power and the other eye had spherical power. The delivery i recieved had wrong power in the lens. I was given store credit for the amount of ₹3920 and eye test was done again and power increased to -0.5 in both eyes in just a course of 10 days. Having a doubt in my mind i told them to order the specs withorevious power only. I got theselivwry and was using the same. Later on when i visited my home town in diwali holidays i visited my family optician to check the power which was told to have increased by lenskart. I was told by my optician that both my eyes had spherical power and the power had increased to -0.75 in left and -0.5 in right. Being dissappointed and disheartened i told dem to refund my order and was denied on the ground that it was more than 14 days from the date of order placement and that i cannot refund the same. Was this information helpful? | |||
Dec 1, 2017 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Oct 28, 2017 Lenskart Customer Care's response Hi Garvita!! We never want to hear such an experience from your end. We request you to consider our sincere apologies from our end. We request you to share your order id and register number so that we can assist you in a better way.
Verified Support Oct 29, 2017 Lenskart Customer Care's response Hi Garvita!! We request you to share your order id or contact number with us so that we can assist you in a better way.
Verified Support Oct 30, 2017 Lenskart Customer Care's response Hi Garvita!! We request you to share your order id or contact number with us so that we can assist you in a better way.
Verified Support Oct 31, 2017 Lenskart Customer Care's response Hi Garvita!! We have requested to share your contact number or order id with us multiple times.Unfortunately, in the absence of any response, we are unable to pursue this further. Please connect with us for any assistance required.
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