Lenskart Complaints & Reviews

I bought lenskart spectales few months back.. Its not been a year and the frame has started loosing colour.. I went to the lenskart showroom and complained about it.. But the staff there was highly rude and uncooperative... He shouted saying that he cant say when the product be replaced... Had a bad experience with lenskart and will never recommend it to anyone.. It has poorest customer service.

I have placed order for two eyeglasses on lenskart seeing the cod option at my pincode. Now the delivery time is near and there is no response. I asled yhere customer team to deliver my order, but they now say it is on hold and cod not available whereas during order they showed cod option. Moreover in betweb this 8 days. They don't even bothered to let me know about the order status and upon my query they are answering stupid logics.

I need my order within two days and on cod.

I placed an order of 2 eye glasses on 26th september on lenskart store, i was told it will be delivered on 2nd of september. All of a sudden i heard one sms and an mail from lenskart on 1st of september that my order will be delivered at an later date, so a token of failing commitment they gave a store credit of 3192. Order reference no-[protected].

All of a sudden when i went to the store they asked me to collect the same, but i said will come within a week to take my store credit. All of a sudden next day i received an call from their end that it the sms and mail which was sent by them is technical issue, so i am eligible. Cheating customers in that way. I send all my details thru mail, but no revert from their end till now.

Disgraceful for a small amount lenskart is behaving like this this.

Really cheaters...

I have placed the order on 27.8.2017. The order no. Is [protected]. The order was supposed to delivered on 5.9.17 which was already late. The reason for delay was not conveyed to me. I have called them many times but didnt got any response. On 8.9.17, the have told me that i have to place the order again which will take further i more week. After that i cancelled the order. Lenskart sent me email link to update my bank account online. Link was not working. After that i called customer care again. They told me to email bank details for refund. I am still waiting for the refund. So there was problem at every step in the process without any convey of information to customers.

I had purchased the eyeglasses rs 4791 from lenskart store electronic city branch but the fitting and the quality was not appropriate. I told the store to place a replacement order 2 days back (Which falls under 14 day exchange policy by lenskart) but still the order is not placed. I have returned the eyeglasses and the accessories with it as well. Whenever i callvisit the store they just tell that they will place the order and i will get the message but i have not got any confirmation yet.
Details:
Order number (To be replaced):411516

This is my first ever consumer complaint and i feel compelled to do so.

Summarising in one world. Lenskart experience has been is "tacky"
I may not know about glasses that well, but the team at lenskart do not know their "craft" for sure, both for product and service.

Narrating my first experience @ lenskart indiranagar 100 ft road, bangalore.

1) i went to lenskart looking for a frame to fit my rayban wayfarer lenses. I was suggested to buy a "vincent" frame by the sales staff and since they didn't have a ready colour option, they ordered it online from the store itself for me. I was asked to come back once the frame arrived, so that they could fit the glasses for me then and there. This was the first week of august.
Order placed on:[protected] items: 1
Order id: [protected]
Product id : 122193
I was pleasantly surprised, how fast they could give me a solution.
But, it was short lived.
2) i was first told to come back between 14th-15th aug, but eventually after multiple phone follow ups, my frames arrived by the end of the next week. I went to the store to get the glasses fit then and there (As agreed by the lenskart sales staff.). But as soon as they saw the lens and the frame they figured that they can't fit it then and there. They requested me to wait for 1 more week, so that they can send this to the workshop and have it fixed (They also told me how frames are manufactured by robotic ways, its a ticky process etc.. Etc...). I trusted their logic and left my ray-ban lenses with them and asked them to deliver as soon as its done. Requested them to inform me once its done.
3) no one bothered to call and inform and again. Absolutely 0 accountability. I made multiple calls to ask them about the same. They very conveniently tell me, maam its not a 100 percent fit. (I had run out of patience by then, told them, please return my lenses and arrange for a refund.)
4) to my surprise they deliver my lens (Trackily force fitted onto the vincent frame with glue!!!), something we didn't discuss on... And deliver @ home, when i am not around. I was amazed to see that they feel they can pull off such tackiness???. "who attaches an expensive lens with glue",, i called back immediately and asked them to take their frame back immediately. That was almost two weeks back!!!

I am still waiting for them to pick their frame up! And refund.
I also reminded them twice to take back their merchandise!
They are behaving as if they are doing us a favour!

This is my first and definitely last experience with lenskart! And would request any one, who is new to "buying glasses or frames" not to waste their time and energy with this brand. (I spent over 35 k @ gkb for proper set of glasses and i still wonder, why i chose lenskart as an option to explore!

I ordered colored lens at 5 of september from lenskart showroom in gopalan arcade mall banglore.. He asked me to pay full amount and i paid.. It was 723 including tax.. He said i il receive the order by max 12september... Today i called and asked and he was telling i already received the order... It's really irritating. I didn't receive the order atleast give my money back

Promised to deliver in 3 days but it's been 3 weeks customer is suffering from sever headache but yet lenskart is still giving excuses saying it'll take another 1 week.

Manager name om prakash branch/store is still saying it's going to take almost 2 weeks. Where in blue dart can deliver in 1 day yet they want another 2 weeks

Order #[protected]

Aanchal
[protected]

I am not satisfied with the service. I ordered item from the store in west mambalam chennai on 25th aug 2017 and till today 8th sep 2017 i didnt get the items yet. I paid the fulk bill value on the same day and i was promised that i will get the items on 31st aug 2017. Nothing happened. I was informed that i will get the items by courier to dubai as i ordered when i came to chennai for my vacation. I left india on 1st sep 2017 and i was promised that the items will be couriered to dubai. Everyday i was following but today i was informed that they are unable to courier since the courier company is refusing to courier the glasses. So what will happen to the amount of rs.4479/- i paid? What if i get the courier with items damaged? Who is going to answer all these questions?

I purchased 2 spectacles from lenskart franchise, central market, ashok vihar, delhi in december 2016 which had broken down due to manufacturing defect. Both the broken specs were given to the lenskart franchise, ashok vihar for repair but the franchise informed that it cannot be repaired because of manufacturing defect and the company has given approval for its replacement. I was assured that the new specs would be delivered within 7-8 days....

The delivery man was yelling at the customer on top of his voice. Didn't have the basic curtosy to address the customer. Throw our money back at us and also snatched the package from us. Extremely disrespectful. Name of the delivery man is gaurav singh.
Serious action needs to be taken against him as he claimed that even if we complaint against him nothing would happen to him.
The worst experience ever.
Horrible customer service.
All we said was please carry change and he said that wasn't his job.
+[protected] number of the delivery man

I bought a new frame with lense from lensekart store (Physically). After a week i found that i am unable to see clearly, exclude center part of the area where we see from both eyes, rest of the area is blurry, i cant recognise a face or read what its written if i look diagonally left and right. I went to the store he said lenses wont be changed. Please see to it, i bought the frame and lenses for the first time from lenskart and glasses were worth 5000.

Hi, i haven't received my eye glasses. Payment made rs. 3808.
I was supposed to get it on 26th, but no one bothered to respond for the delay.
I need an explanation with my eye glasses or my money back immediately.
The rep says it is cancelled. How can someone cancel just like that?
Pls resolve on priority.

Ref no : [protected]
Name : roxana
Mob : [protected]
Bangalore

Sir i have booked a 2 frams with lens from lenskart the concern person came to my house and took the payment through debit card, and then leter when i checked the colour frame was different so i told him to change the colour and even he said yeah sir il do it dont worry, now after 5 days if i aske the concern person, he is telling he did everythin and his back end team is not giving approval itseems, and now its already 5 days over i dnt get my frame yet, i need my problem should resolved by tomorrow oresle il file. Complaint in consumer court my order no is:[protected]
Kit who picked the product ismail blr exp156
Name of the supervisor shamveel.

Product not delivered yet
Dispatched by Lenskart: IDEE Sunglasses (#[protected]) via Blue Dart track id [protected]
Y so much delays
My first purchase itself #### it's not delivered y lenskart
I thought they where good now I realize how hopeless they are
I don't recommend anyone to buy again from this company
Omg pls save I paid money before n no delivery
I buyed the product with lot of love...I want my product now...I don't want Mony pls deliver it by Tom

There was a flaw in the lens and since i was out of the country lenskart told me to not use the glasses until i got them checked at one of the lenskart stores, as it could damage my eyes. They said that i could get the set checked on returning to india

I returned to india and gave the glasses in to be examined on the 31st of july 2017. I was told that i would have to get a replacement. I was then asked to chose a new frame, and after specifying that i didn't want to pay any extra that what i had already paid, i was not informed by the people at the store that the frame that i selected was not of the same category as the one that i had selected earlier.

It took lenskart another 7 days to tell me that i needed to pay an additional 900 rs. So i go back to the store and select a different frame on the 7th of august.

I have still not received the glasses.

A paid of glasses that i ordered and paid for in april 2017 have still not been used by me.

On raising a complain... Lenskart offered me 0.56 rs store credit!! What exactly am i supposed to do with that?

I chose a frame from connaught place lenskart showroom in feb and the order no is [protected]. However, the frame got corroded in two months. Somehow i ignored but recently i got infection due to this.
After this i requested for return and the spectacle was picked up on 10th august 2017 and yet no frame has been delivered to my address. They delivered the frame to my default address though i placed the order (Order no. - [protected]) for the same place. Now, it seems they have cancelled my order. Apart from poor quality frames, their glasses are extremely bad and power is mostly. I short i am without glassses for last 14 days. Thanks to lenskart. They are a big cheat. Apart from that they keep spamming like beggar. They have extremely bad word of mouth publicity these days.

In the last 10 days i have plaed 4 orders with lenskart and all of this due to incorrect info provided in their page and by the customer care representatives. First 2 orders were for contact lenses, after 2 days of placing the first order ([protected]), i reached the lenskart team to check if they got my pwoer details right and then they took 2 days to confirm that they dont have these lenses avaialble and shared a link from where i can order the power in their site, so i clicked on that link and placed the order, again after 2 days, i get to know those lenses arent avaialble as well : ono : [protected]. Then i pleaded with them that i am in dire need of lenses and if they can help me in anyways, no response. Called the customer care no and asked for supervisor, was on hold for 30 mins and then no response. Then i get a mail that i can get a discount of inr 500 as a good well gesture and for the pain i had gone through. I went to their stores and ordered the glasses thinking the discount would apply, but no, then i get to know that only online orders are eligible for this discount, but even at the store i was asked the choose the specs and glasses on line. Again i raised a ticket and asked them to resolve it, after number of follow ups, they placed a new order stating, that the order placed at the store would be cancelled. Neither is this order cancelled, nor have i received my lenses or new glasses. Around 8 months back when i ordered lenses, they delivered a completely expired date lenses, which i had escalted again. Order no : [protected], i still have this pack as a proof of their service

I got specs created with the power checked from lenskart, indore.
Problem in specs: when looking down with head straight i am not able to recognize the depth and fell of on road 2 times, had discussion with lenskart, indore and the specs have been provided to them for correction.
I tired the specs for more than a month as advised by lenskart, indore but still the problem persists.

We are regular customer of lenzkart and on 14.08.2017 we placed an order for 2 sets of frames with lens under order ref [protected]. At the time of booking we clearly informed your staff that we are leaving to usa on sunday
20.08.2017 and hence we want the items on saturday itself (19.08.2017).

On the receipt we found delivery mentioned as 22/08/2017 and on
Further clarification your staff informed that it is standard pratice but they will
Put my order on top priority and deliver same on 20082017 positively,

We request to ensure delivery without fail on 19082017

Nachimuthu
[protected]