Lenskart Complaints & Reviews

I had ordered two specs and i was told that i had power of -0.5 in left eye and -0.25 in right eye one had cylindrical power and the other eye had spherical power. The delivery i recieved had wrong power in the lens. I was given store credit for the amount of ₹3920 and eye test was done again and power increased to -0.5 in both eyes in just a course of 10 days. Having a doubt in my mind i told them to order the specs withorevious power...

I bought a spectacle from your phoolbagan kolkata shop on 22.09.2017 but subsequently i found the frame delivered to me is defective. I reported to your phoolbagan outlet. They told me that the frame will be replaced soon as i my warranty exists. But the fact is that till date i am not getting any positive response ftom them. I am yet to get my replaced frame. Everytime i visit the outlet for the frame i have return back empty handed. They are telling me that they have not received the frame from the company till date. I hv paid the price money rs. 6565/- already but not getting any solution.
I am in big trouble now.
What should i do now to get back my frame? Please look into the matter and do the needful as early as possible.

I am rhyshabh gogna, a resident of chandigarh, this is to inform you that i ordered a couple of products from lenskart, elante mall branch, chandigarh on 17th october 2017. The staff promised me the delivery of the products "maximum in 7 days" to which the delivery was pending by 24th october.

On 24th october, lenskat official was supposed to call me but i called (+[protected] to track my order (Client no./order no.: [protected]). One of the staff members (Mr. Syed imran) answered my call by promising that he would call me back and provide me the valid details within 10 minutes. But i didn't receive any call's or message regarding whether the product is being delivered or not.

Today on 25th october, i again have to call, mind you i haven't received any call from lenskart store, and this time mr. Nitin kumar received my call and made me aware that the product has still not been delivered at their store, which is the 8th day from the day of product had been ordered.

I would like to you please take an appropriate step (S) in order to train the staff to maintain an honest decorum with customers and also to what lenskart can do to wave me off the inconvenience that i have faced.

Thank you

I had canceled an order #[protected] on 24th september and i was supposed to receive the refund in 7 working days. Inspite of multiple follow ups which include 6-8 calls with multiple executives and managers and many mail exchanges and ticket creation, i have not yet received any confirmation on the refund. I am throughly disappointed with the customer service rendered by lenskart. I feel harassed that i have to follow-up so many times to get back my own money. They have stopped replying to the ticket itself. I even tried contacting mr aditya singh who is at a senior position, he is also not responding to me. The product i paid for wasn't even shipped to me as i cancelled at the same time when i placed the order. I placed an order for another product and had to pay for it separately, this product was shipped to me, the other one was not.
I want full refund in my bank account for which i have already shared the details with the lenskart team.

I placed an order on 30 sept 2 017 with ref [protected] at their showroom in green park. Was given 'estimated delivery by 13th oct 2017...' there has not been any message regarding the order. They wanted my feedback regarding my experience through an online message on 15 oct 2017. I gave my feedback on the same day.
Though they charged the entire amount of my order, the same has not yet been delivered! There is no email, no sms regarding my order.
Can my order be delivered at my address given at the showroom (63, gulmohar enclave, new delhi 110049)?

I had ordered progressive lens with vc frame at lenskart guwahati on 25 sept'17, i received the product via courier on 4 oct'17, but i didnt find it comfortable due to near vision being very small area. I found difficulty reading near vision as well as computer.
I reordered thru lenskart, guwahati on 8 oct but till today i have not received the item. After contacting them through phone, they said today i. E., 17 oct'17 that my reorder have been approved and it will take another 7-8 days. It really disgusting.
I recommend people not to order through lenskart bcoz they are slow in delivery as well as fitting is not proper for people who needs power lens.

I ordered two specs from lenskart amanora pune. The shop vendor claimed it to be bluecut at the time of order but the ones that i have received on delivery is simple anti reflection lens.in addition, the alignment of lens with frame is just pathetic. It seems as if a non-experienced person has made it. Kindly solve this problem of mine as i have paid a whooping amount of rs.4500.

Dear sir
This is with reference to the spectacle purchase from lenskart dt 17/07/2017
Name - sandeep sakpal
Deler id - [protected]
Product eye frame, multifocal
Frame - vce10363 c4 52 18 140
Complaint - refereed frame lock provided for end piece left side found damage may due to poor quality such spare is not available with the concern nearest lenskart store at borivali (W) mumbai
Kindly do needful in this regards
Contact - sakpal. [protected]@gmail.com
Cell [protected]/[protected]

Hi, please have a look to my issue and fix it as soon as possible because its very urgent.
The issue is i ordered first on 28th september and i received mail that my order has been shipped on 30th september through dtdc courier. I tried to track the order through the code that has mentioned in the mail but i failed. I complained about the issue to my nearest dealer lenskart nagaon, assam and they told me that due to some courier problem the product unable to reach at the store. They told me that they will order again but due to shortage of the product i had to choose other one and my order has been placed on 6th oct as i received msg and mail from lenskart. On 7th oct i got mail from lenskart that my product has been sent. But again it show the same courier problem and i can't trace it as usual. According to my nearest store lenskart nagaon the latest location of the product is guwahati, assam. But it can't reach at nagaon.
How many days i will have to wait lenskart? I ordered twice but i not get my product yet. What are the reasons behind this delay? Please fix it immediately.

The lenskart people are providing very cheap quality free frames and are charging twice the market rate for the lenses. My lenskart frame was so fragile that it broke without application of any force. It just fell from a low height and broke. I had pretty high expectations from this brand but i am highly dissatisfied and disappointed.

I bought the frame on 17/05/2017, from rani sati associates, approximately 5 months back. The lenskart people are refusing to give a replacement or refund. Highly unprofessional service. Not sure if i would ever recommend it to anyone. Worst brand ever.

Lens kart andheri west mumbai store manager, floor manager pandey and bhardwaj. All are team. And they fool the customer. While they are wrong or they make mistake. They all are cheater. They all earn money from cheating only. They don't deliver the product what they show you. When i called to call center pandey was on line. Even he was biased.in answering then bhardwaj came on line he is very big cheater he was trying to cover every one. When i asked for my money. He was showing. All nonsense excuses. Humble request sont buy from atleast mumbai andheri west near bata shhowroom branch

Dear sir/madam, i here by informing you that lenskart a well known eye glass brand has been cheating people with a promotion of free frame.

I booked a fcuk brand frame with progressive lens on 20/06/2017 for a price of 9975/-.

But the frame was very low quality and i had to return it after using for few days. Their bhubaneswar store does not have much stock so they asked me to choose a frame online as replacement...

I have ordered 2 spectacles (#[protected]) worth 8400 from lenskart store on 24th of september 2017 and expected delivery date was 30th september. Received a mail that it was shipped on 30th september. But no updates from them or the courier yet.
Dropped a number of mails. The store also hung up my call and never replied back. Kindly look into this.

Not a professional way to handle and deal with the customer, i had order the rimless glasses order no [protected] which was to perfecting aliment so i had return it on 19th sept 2017 and i had request for the refund on 24th sept 2017 it was credit in the lenskart wallet as a store credit but i had requested for refund in bank account on 25th sept 2017 i had given 10 day tat on 3rd oct 2017 when i had contact them they told me that refund was rejected for same issues god know what the issue is … then on 27th sept 2017 i had order a new glasses after visiting the store i had placed the order
No [protected] but when i had got the order the same issue the alignment was not perfect they now suggest me to return and placed a new order again i have pay i had already paid rs.4, 341 still i had not gat the perfect frame.. I had also placed the order last year for my mom glasses around 4500. I was planning a new order for my mom bifocal glasses but now its better to visit a local optician …… thanks you lenskart for all

Hello team,

I've waited more than 72 hours for refund. Order date was 09/09/2017 and cancelled on 10/09/2017 still not received refund in my bank account.

Kind note that if i haven't received ₹3360 in my bank account then you've to pay double of this amount i. E. ₹6720 to me. I requested you many time through call, chat and now through email.

Note : please find attached photograph of proof of payment and order

Regards,
Vinit shirke

I bought lenskart spectales few months back.. Its not been a year and the frame has started loosing colour.. I went to the lenskart showroom and complained about it.. But the staff there was highly rude and uncooperative... He shouted saying that he cant say when the product be replaced... Had a bad experience with lenskart and will never recommend it to anyone.. It has poorest customer service.

I have placed order for two eyeglasses on lenskart seeing the cod option at my pincode. Now the delivery time is near and there is no response. I asled yhere customer team to deliver my order, but they now say it is on hold and cod not available whereas during order they showed cod option. Moreover in betweb this 8 days. They don't even bothered to let me know about the order status and upon my query they are answering stupid logics.

I need my order within two days and on cod.

I placed an order of 2 eye glasses on 26th september on lenskart store, i was told it will be delivered on 2nd of september. All of a sudden i heard one sms and an mail from lenskart on 1st of september that my order will be delivered at an later date, so a token of failing commitment they gave a store credit of 3192. Order reference no-[protected].

All of a sudden when i went to the store they asked me to collect the same, but i said will come within a week to take my store credit. All of a sudden next day i received an call from their end that it the sms and mail which was sent by them is technical issue, so i am eligible. Cheating customers in that way. I send all my details thru mail, but no revert from their end till now.

Disgraceful for a small amount lenskart is behaving like this this.

Really cheaters...

I have placed the order on 27.8.2017. The order no. Is [protected]. The order was supposed to delivered on 5.9.17 which was already late. The reason for delay was not conveyed to me. I have called them many times but didnt got any response. On 8.9.17, the have told me that i have to place the order again which will take further i more week. After that i cancelled the order. Lenskart sent me email link to update my bank account online. Link was not working. After that i called customer care again. They told me to email bank details for refund. I am still waiting for the refund. So there was problem at every step in the process without any convey of information to customers.

I had purchased the eyeglasses rs 4791 from lenskart store electronic city branch but the fitting and the quality was not appropriate. I told the store to place a replacement order 2 days back (Which falls under 14 day exchange policy by lenskart) but still the order is not placed. I have returned the eyeglasses and the accessories with it as well. Whenever i callvisit the store they just tell that they will place the order and i will get the message but i have not got any confirmation yet.
Details:
Order number (To be replaced):411516