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Lenskart Complaints & Reviews

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Last updated Mar 13, 2024
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Lenskart reviews & complaints page 73

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K
Kapilchatur
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong order placement

Address:560007
Website:www.lenskart.com

It has been 2 weeks since i visited the lenskart indiranagar bangalore store asking for replacement of my 2 different sets of spectacles.
Unnikrishnan, the executive there took our order for the replacement.
Later after one week when we were expecting our product then on inquiring its whereabouts we came to know that the order only had not been placed. I was promised that the order will be placed immediately but it has never...
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Sharma.shiksha
from Mysore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Lens defective

Address:Bangalore, Karnataka, 560048
Website:Lenskart.com

My order no is [protected], ordered on 17th may. The one month disposable lens is already causing irritation and caused redness around eyes (Hardly wore it for 5 days). Only occuring in left eye. I feel the quality of product delivered was not upto the mark, the left eye lens packed date itself 3 yrs old, i started using because expiry is given as 2019. I request a replacement...
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Akkii
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Frame n lens

Address:Mumbai City, Maharashtra, 400022
Website:www.lenskart.com

I had purchase 2 fame with lens on 02/02/17 order : # 2391800
Shipment code : # st5807113 invoice: # rst5805779
They had given me 1 years warranty of frame n lens but it change the frame shape it self and scratches on lens after 2-3 months now its not fitting on my face. I had check out there quality then i come to know that they provide very cheap quality frame n lens and take high price for the same. I had mailed them for...
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Shreya Dsilva
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My specs for repairing

Address:400709

I had given my specs to tighten the sides on saturday afternoon i. E on 10th june 2017 n since than every day these people are saying that my specs not back yet. I was told by your executive on saturday when i gave the specs that i will receive it on saturday evening itself. On sunday i was told again that my specs are maybe still in the lab so please give us a 1 day time n we'll give u a call. N today as well its the same story. The store...
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Nikhil 8783
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Frame broken within 1.5 month

Address:411015
Website:www.lenskart.com/optical-store/pune/karve-road

I have purchased 2 blue coat glass with frame from lenskart karve road, pune showroom in february. B it within 2 month, one of that frame broken. I had given that frame to showroom for repairing. But from last 25 days they are averting discussions and giving me every time a new reason. Although service was good while purchasing new frame, service afterwards is really not satisfactory....
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jyoti0077p
from Agra, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Return the product

Address:Moradabad, Uttar Pradesh, 244001
Website:www.lenskart.com

I purchased a lenskart specs Order No. & Date: 3140876, 6 May 2017. But about the product i have two complaints. The frame i received was not in proper condition and the second thing is my eye sight was incorrectly tested by your executive in your showroom. I have already deposited the specs in your Moradabad branch for replacement on 12 may 2017 but they did not provide me the specs till now. Please cancel the order as per your return policy....
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Mit_12
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Oakley sunglasses 1207265696

Address:Vadodara, Gujarat, 390023
Website:Lenskart

Sir,
I order Oakley sunglasses on 10th may from lenskart n paid money 4386₹ through debit card, till today I didn't get any refund, they ask me for bank statement then I given them bank statement still, they says they didn't get my money bt, bank statement says that 4386₹ has been sent to lenskart bt, till today they r not giving my money back, so pls help me !!...
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vipsheart13
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor customer service with no order update

Address:Chennai, Tamil Nadu, 603103
Website:www.lenskart.com

I Order from Home Eye test and 2 spectacles from lenskart .I want to confirm new power of my eye, so i didnt provide power to lenskart, which i will confirm after home Eye test. But no home eye testing done, i called so much times in customer care, but every time i got answer like within 1 hour i will get call back, i wait whole day, but nothing happen. Same thing for 2nd day and finally i cancelled my order. Everytime customer care saying...
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dr virendra kumar goyal
from Bareilly, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding not providing proper information & cheating/harassment etc.

Address:Jaipur, Rajasthan
Website:http/lenscart.in

On 14.07.2017, via order no.[protected], i ordered a spherical glasses at your showroom #16, gaurav tower, malviya nagarjaipur.
I got delivery in time for which, i paid 7000.00., i was asked for 14% cash back n my next purchage of any amount after one month.
I, again visited, on 15/07/2017, & i had a purchage of rs.1625.40, this time i demanded for my due casy back which was committed previously.
This time a new story...
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S
Sanjeev
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Provided wrong lenses

Address:Hyderabad, Andhra Pradesh, 500084
Website:Lenskart.com

I visited Chandanagar Lenskart store last month to get my eyes tested as I am having slight problem while reading newspaper and watching my laptop/desktop. They suggested me with reading lenses which I received on April 16th and I went back to them on May 6th to complain about the product. They instead of first testing, they said I should have gone for progressive lenses which they never suggested earlier. Now, they say, they have only 14...
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Dinkar soni
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Lenskart. Com. Spectacles last 40 days passed away till date not delivered to me.

Address:Pune, Maharashtra, 411041

Ordered place 12 535 dtd. 20fab17 by surabh singh and ganesh jadhav... But till date not full fill nor refund the amount with compensation amount??? Please forward this serious matter to piyush bansal ceo lenscart.com... Immediately for take prompt action and transfer the amounts of advance and compensation amounts both in my bank account immediately details of bank account number is already with pratik sharma......
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nikhil.kumar.tiwari
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheat by lenskart in terms of delivery and wrong product

Address:Gurgaon, Haryana, 122018
Website:lenskart.com

I have order a frame from lenskart 2 week back. They delever glass within 1 week first time as per their promis but with wrong power. I had place a complain then they said will replace glass and taken old glass . They commited a deadline to delever since a was leaving for my marriage on a date .At the end movement they refuse to delever and given reason inventry sortage. Now what i will do . I need Compensation for this cheating
br...
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Swati Kharat
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Progressive lens spectacles vision no. difference

Address:Thane, Maharashtra, 400601
Website:www.lenskart.com

I have ordered a Progressive lens spectacles from Lenskart, Opp. Jain Mandir, Tembhi Naka Thane in August 16 for my Mom. After waiting for almost 2 weeks for it to be delivered, i received the spectacles from store and there is problem in spectacles. My Mom said that The vision was not fine, and we got found that they just change the vision no. on glass- glass no. is different and actual Checked eye no. from lenscart store is different and...
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Umashankar Mc
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Scratches in lens

Address:560096
Website:Lenskart

I have purchased spectacles (Both frame and lens) from lenskart from malleshwaram branch, bangalore - 560003 and order number is 948898. They sais the lens are scratch less proof. Now with in 10 month there are many scratches. I called the showroon guy and they are saying, they have not promised this. This guys will spoke politely till we buy product from them, then after they won't care this. Can some one can look into this, replace my lens...
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Kiruthika Vijay
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Order ID: 1206950310

Website:www.lenskart.com

I had order a specs and received the same within 2 working days, but the lens size were large, informed them to resize it. It is been 3 weeks size i returned still no response from them...Very very sick behavior from lenkart. Called them 3 to 4 times, each person says we are very sorry for what has happened, but no action taken till now..Fed up with lenkart....
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Ishani12
from Bathinda, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Softlens

Address:New Delhi, Delhi, 110001
Website:lenskart.com

I"m using softlens which comes a set of 6 each. The last time my lens of right eye tore I ignored it thinking that maybe I might have done any mistake but it has happened with two other right eye lens of mine. It just tears apart for no reason. I am quite certain that it is due to its poor quality. I'm traveling these days and this has happened. I don't have any more lens left. I'm in Ludhiana and I need you to do something about it soon...
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ManishBhandari04
from Deoria, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst ever service experience - No product after 16 days

Address:Jaipur, Rajasthan, 302018
Website:lenskart.com

Regarding order no. 2755916 ordered at Lenskart store at Gaurav Towers, Jaipur. It was placed on 21st March. I recieved the specs on 26th March but it was faulty as one of the lens was broken. And hence the specs were returned and I was asked to check after 2-3 days. I visited the store after 3 days, there was no progress and even the order was not placed. I was again given a promise that they will soon check why the order has not been placed...
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N
naroo
from Noida, Uttar Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating on price tag mrp

Address:Ghaziabad, Uttar Pradesh, 201014
Website:lenskart.com

Hi...
i want to address this complaint to mr.peyush bansal who is founder of this company .today, i went to lenskart outlet which is located in aditya mall at ground floor in indirapuram in ghaziabad u.p. i finalized my aviator sunglasses in polaraid model. it was so horrible and shocking experience at this outlet. when i reached at billing desk, there was a guy who told me different price for the same product. i felt completely shocked...
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Vivek Marolli
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Progressive Lens Spectacles Order

Address:4900705
Website:www.lenskart.com

I have ordered a Progressive lens spectacles from Lenskart. After waiting for almost 2 weeks for it to be delivered, i received the spectacles. The long distance vision was fine, but i could not use the spectacles for reading as there was a slight double vision on an lettering i read - on a book or Newspaper or even while using a laptop. I took it back to the showroom as i remembered they had sold me the deal promising there is a free replacement...
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Shaikbabji431
from Bengaluru, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount refund issue

Address:Bangalore, Karnataka, 560029
Website:www.lenskart.com

Hi did a transaction through swipping a Dbs bank debit card, amount got debited but Lenskart merchant is claming that we hadnt received any amount like that abd Dbs is telling that we had credited amount to Lenskart...strucked in middle from Last 40days. Both are playing with us.

Order Id with Lenskart: [protected]

Details provided bys DBS bank:
ARN:[protected][protected]-3.

Acquirer:...
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