LG Electronic India — LG LED TV Service issues and fraud | |||
I had bought LG LED 32LE5300 on 20 February 2011 from vijay sales. Now for the last 15 days my tv is not working. I have been following up with LG CUSTOMER CARE MUMBAI office. I make 10 calls daily leaving all my work. They first said problem is with motherboard and they ordered new mb for me. It took them 4 days now they say problem is with display. And company does not have display. Discontinued that model. Now I don't understand in three years how can it happen?? What is the solution?? It's mental torcher this guys giving me. MR PRASHANT from Lg says they will give me 35 percent buy back.. Comp has right to discontinue its product and parts.. I want to raise a complain I want my tv repaired any how or they should refund me full amount if they don't have parts. First of all lg guys don't respond properly.i don't trust LG BRAND.y will I buy same brand again.. They never called me for amc.. LG feels that they can ascape by giving us booklet of terms and condition.they r just fooling common people. Coz v don't have any other choice.. Plz help I want my money back or repair my tv.. Was this information helpful? | |||
|
LG Electronics customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7059
Pending
0
Resolved
4004
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
I want to make really serious complaint against LG electronics for their pathetic low grade ( realized now ) products and ridiculous after sales service. After a thoughtful deliberation and considering LG being one of the leaders and reputed and trusted brands in electronic goods we decided to go ahead with LG LED TV Model # 32LE5300 in 2011 ( Bill attached ) Off late my TV started giving problem and finally lying dead for the past 30 days. They say. there is problem with TV panel and not mother board, he went and said customer service guys will call us to give update on Panel. Again the same problem no body even bothered to call us back and update about the same. I made so many calls and spoke to Mr. Prashant Babu and very conveniently he said panel is not available and company can't do anything about it, you have to buy new TV only and offered me 15 percent buy back offer, I said I don’t want any buy back offer, to that he said its Company Policy. I was completely amazed after hearing such money making company policy.
My serious concerns below:
• Why the hell I would take 15 per ( hardly Rs.4000-) buy back and that to with LG again ( Are we fool to burn our fingers again ??? )
• Availability of Panel is not our problem, ITS LG PROBLEM if they can’t arrange accessories why they make such low grade plastic products then, just to fool around people ??? LG makes and sale goods and its LG responsibility to arrange panels.
• LG is cheating with the customers.
• LG is mentally harassing their customer, they expect to leave our work and only do follow with them.
• LG cannot escape by forcing us to accept their nonsense poilcies, what they think they can fool people. It does not ends here I have checked on internet, there are so many people who had same problem with panel and they were also fooled by LG.
LG have already mentally harassed me so much. I want LG to replace my TV Panel without any cost OR ELSE REFUND MY FULL MONEY I don't trust LG now. LG don’t harass your customer like this, let me remind you that its not the company who makes the brand it’s the customer who makes the brand.plz help us..contact details sudeep bhargav [protected]