[Resolved]  LG Electronics — Bad Experience

Address:	Agra, Uttar Pradesh, 282007
Website:	LG Electronics

Dear Sir/Ma’m

Feeling very panic to write to a Brand, for whom I have been a loyal customer for years. Recently I have purchased a fully automatic front loading washing machine, F1496TDP24, serial no. 602PNFS4K419 from your agra dealor – anil electronics on 15th Sep 2016

I was making mind to purchase the washing machine for last few days and had shortlisted two models one of Samsung and the other one of LG which has been purchased by me later. I have met with your employee Himanshu twice.I told him that I want to purchase the equipment before shraddh.

Finally on 14th I have told him to arrange a fresh piece of said model, so that I can purchase same on 15th before shraddh

Very next day I have made the payment and machine has been delivered to my house. It was my mistake I could not provide you the snaps of the machine. It has been send to me so casual, where the Cartoon packing was of some other model in a very poor condition. Anti Rat cover was not available with machine, no other accessory like poly bag(containing screws/washers), Spanner was not available with machine, other supporting manual were not there

CUSTOMER WHO IS PAYING FROM HIS POCKET HAVE A CRAZE OF NEW EQUIPMENT AS HE HAS MADE SOME INVESTMENT BUT MY CRAZE HAS BEEN SPOILED AS I AM NOT ABLE TO CONNECT WITH THE EQUIPMENT, SINCE INSPITE OF PAYING THE HEAVY COST OF RS 40100 – A DEMO PIECE HAS BEEN DELIVERED TO ME, I NEED TO UNDERSTAND WHY??

HAVE THE DEALOR /YOUR STAFF TAKEN BENEFIT OF MY COMPULSION
WHEN I APPROACHED THE DEALOR AND ASKED ABOUT THE ACESSORIES THEY HAVE TOLD ANTI RAT COVER DOES NOT COME WITH THIS MODEL AS I AM A BIG FOOL, ILLETERATE. LATER ON THEY PROVIDE ME RAT COVER OF SOME OTHER MODEL, WHICH IS LYING WITH ME

Trust the ground staff like Himanshu are spoiling the reputation of of the Big brand like you, he is the only guy who have made my experience bad

Humbly request you to kindly arrange a fresh piece and get the demo piece replaced immediately as I am not satisfied with the demo piece

Awaiting to hear you soon

With Regards

Atharva Sharma
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