LG Electronics — Bluetooth headset repair/ replacement

Address:	35824
Website:	LG.com/US

I ship out my headset to the repair department for a replacement under warranty. The department received it 9/23/15. Hb730 RA#A0159G. Called customer service on up date of when my item will be sent out 11/2/15. I was told waiting on FedEx ground to pick up I will receive confirmation from them through by email. 11/7/15 no email. I called back spoke with a representative. They don't the orange color in stock. Requested to speak with supervisor i spoke with supwrvisor in the complaint department he told me he will change the color upon my request which he suggested pink or green i chose green and said he willRA#A01AG80799. 10/26/15 no product called complaining about my device I submitted a complaint to BBB. Now they tell me to chose black or white thats the only color available. I really didn't want to because the color i had costed more than the black or white. But iI really needed my headset because I have Copal Tendonitis in both hands. When I'm on my phone for a few minutes long my hand becomes numb so I chose the black. I was given a ticket #241381. 11/2/15 no email from fedex ground. So i called back requested to speak with supervisor. I spoke with Jay he said he will put in for my device to be shipped over night. If i don't receive and email after 48hr to call back and speak with him . On 11/4/15 no email I been trying to reach him since up until 11/7/15. Customer service tell me they would email him to call me back because he is busy and the only supervisor working Saturday I was determined to even wait until he became available but the last rep. I spoke with disconnected my call. I'm at the point to it doesn't matter what color or send my devise back this is cery very inconvenience for me.