[Resolved] LG Electronics — Defective Nexus 5 | |||
Hi, I had bought Nexus 5 32 GB on 16th April 2014 from flipkart ([IMEI/Serial No: [protected] ]). Within 4 months, cell was unable to find the network (I don't know if I got defected piece). I handed over the phone to Authorised Service Center "C/O Primus Informatics & Software Pvt Ltd, 18/A, Methodist Complex, 5-9-190, Opp Chermas Lane, Beside DCB Bank, Abids, Hyderabad - 500001" and this moronic service center kept my phone for 15 days. They replaced motherboard of the phone and gave me back after I made around 400 calls and went there 4 times (ABIDS is 35-40 KMs away from gachibowli). The service is pathetic. When I Received my phone, I realized that lot many below new issues aroused in phone, , Play Store is not able to connect to internet Keep is not working Google + is not working etc. I had talk with customer care and he said that phone will get replaced and I need to talk to service manager. I called customer care and got the Service Manager's number (Jm jose -[protected]) but he is not picking call. I am totally frustrated and disappointed from the Phone and Service and planning to reach consumer court. Could you please help reach me on +91 [protected] and help get my phone replaced as soon as possible ? Waiting for your reply. Regards, Anurag Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. | |||
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
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LG Customer Support Team