LG Electronics — Giffiti not delivering order against gift vouchers for buying a LG AC by pre-booking offer.

Hello. Lg
You have provided giffiti gift vouchers for rs. 5000 towards pre booking offers for purchasing 5 star AC inch during the offer period that is may 24 2020.
I have claimed the voucher at giffiti website and placed order on 27.09.2020. Almost 3 month completed but my order was not delivered.
I have even mailed so many times to giffifti but no response from giffiti.
Finaly I call customer care number and reply every time that your order is under process your order deiverd with in 7 days but not deliverd I have tell them after 7days but same answer. I will call 5th Feb 2021 and ask her where is my order Suddenly she tell me your order is refund . She harassed me every time.
It is looking like a fraud run by the giffiti web site, which in turn ruin the name of lg electronics india.
Please look into it and resolve the issue as early as possible. My mail id [protected]@gmail.com and my mobile no [protected] / [protected]