[Resolved] LG Electronics — glc302rpzuapzzebn poor product and after sales service

manishdel9

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110059

Dear Sir,
I have purchased LG Ref Model GLC302RPZUAPZZEBN Dated 17112017 from Vijay Sales Uttam Nagar

From the last one month it is not giving proper cooling and your untrained engineer visited vide complaint no RNP[protected] and diagnosed the ref for two hours on Tuesday and three hours on Wednesday.
He took the temp readings which are also with me and as per readings ref has no cooling at all in the first and second shelf.

Also he asked me to run the ref on full mode i.e one deg in freezer and seven deg in freeze.

After then my freezer button got stuck.
Still less cooling in the freeze.
Engineer not able to understand the issue, please help and he is very rude to us.

In this hot weather we are not getting cold water from your ref.
What is use of your ref.

Please replace my refrigerator as earliest else i will escalate this matter to korea HQ or will take legal action very soon.

Regards
Rajesh Kumar Singh
[protected]

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Aug 12, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

LG Electronics Customer Care's response Dear Customer (manishdel9 ),

We are sorry for the inconvenience caused to you. We have forwarded your complaint to the concerned team. Our representative will attend to your issue shortly.

Regards,
LG Customer Support Team