LG Electronics — LG don't entertain my complaint

Address:

Rampur, Uttar Pradesh, 244901

Dear team


Just now i recieved a call from om enterprises, rampur, (Up).


Moreover manager neglect my complaint on the basis that they dont visiting to onsite without visiting charges.


Is this your privilleges to serve to your customers.


Kindly do the needful asap.


Thanks & regards
Neeraj kumar singh
[protected]

From: "serviceindia"[protected]@lge.com
Sent:thu, 23 jun 2016 11:00:37 +0530
To: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: fw: required urgent resolution
Dear customer,



we acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.



for any further assistance please call us on[protected] / or write to us at www.lg.com/in



earnestly soliciting your patronage and assuring you of our valuable services at all times.



thanks and regards

lg service
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]

sent: wednesday, june 22, 2016 22:30

to: [protected]@lge.com; serviceindia/local employee〉lgeil it team([protected]@lge.com); [protected]@yahoo.Co.In

cc: neeta linz〉lgeil pr/media(Neeta.[protected]@lge.com); anuradha.[protected]@lg-one.com

subject: required urgent resolution
Dear team
This mail is with reference to my lg refrigerator model no. Gl-275vf5, double door was purchased on 22 october, 2011.
Actually in the first 2 years, it was worked good, the performance was up to mark, but after then the small small problems occurring.
But this time the fridge is totally down, the problem is it dont produce cooling.
So, kindly provide the engineer asap, and this will bring to your notice that i will ready only to bear the part cost except this i will not in a condition to pay any visiting charge and all.
Aside to all superiors, please look into this matter.
Name: neeraj kumar singh
Address: 38, shiv vihar colony, near kitply factory ltd, jwala nagar, civil lines, rampur (U.P) - 244901


thanks & regards

neeraj kumar singh

[protected]/[protected]