[Resolved] LG Electronics — Lg led tv repair/not providing extended warranty as per agreement - no satisfactory reason | |||||
Dear sir, I have purchased lg32lb563b32 led tv through snapdeal online website. Lg service team is not providing extendable warranty in spite of all documents available with us- Complaints nos & details are given below- Model no-lg 32lb563b32 inches hd ready led Complaint no is – rna[protected] date-4th sept 2016 Problem :- white dots are appearing on picture screen. Tv is under extendable warranty. Purchase date is 14-oct-2014. Invoice no-6c3f25/14-15/6382 - tv serial no-407plfj078627 All documents related to purchase & warranty provided to lg customer care team, but they are simply ignoring the issues and trying to reject warranty without any major reason. Also not confirming real reason of tv failure. Twice i faced this issue in1 year. Discussed this issue with below persons:- Toll-free no - lg cc[protected] Archana - [protected] Husain - [protected] Serviceindia Please support us to get the repair of tv under warranty. Any additional details require please contact. Regards Sagar deshmukh [protected] Mahendra colony, Amravati-maharashtra Was this information helpful? | |||||
May 13, 2017 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Sep 09, 2016 LG Electronics Customer Care's response Hi SagarWe are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team | |||||
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I got extended warranty card along with TV. If extended warranty is not applicable on online purchase, then why company has provided extended warranty card with online purchase item..it clearly shows bad intension of LG customer care team. They are simply trying to reject warranty.
Also there is no written policy is there saying that, extended warranty is not applicable on online purchase product.
your area manager Mr. Harish prajapati ( [protected]) is not ready to support and simply denying warranty.
Kindly look into this issue and support to resolve this urgently.
If warranty not applicable on online purchase, then kindly share written communication.
Regards
Sagar Deshmukh
[protected]