[Resolved]  LG Electronics — LG LED TV Screen Faulty - RNA[protected]

Address:

Mumbai City, Maharashtra

I had purchased a LG LED TV from Vijay Sales (Inorbit Mall, Malad West, Mumbai) on 31st March' 2014. From early June, I started observing a green background on the screen. I lodged a complaint with the LG customer service team and they agreed to send a technician to get the issue fixed. Upon inspection, the technician informed that the display of the instrument is faulty and it needs to be changed. Within a couple of days, I received a confirmation text from LG that my request is in open status and once the damaged part arrives, it will be changed. Thereafter, we did not hear anything from LG. Last week (on 30th August) I casually called LG customer service and they informed that the service request has been closed by a dealer. The lady I spoke with in the customer service team, gave me the phone number of the dealer (Mr. Patil - [protected]). I immediately called and spoke with Mr. Patil and once I gave him the complaint number, he was able to retrieve my complaint details. Mr. Patil informed that he'll have a technician visit me either on Thursday, 4th September or Friday, 5th September along with the damaged part and exchange the same. However, it seems all his commitments were baseless as no one has visited me yet and my brand new TV set continues to remain faulty. I was getting better offers from other manufacturers however all electronic products that we use are LG and we were so happy with the services, we thought of purchasing LG TV as well. I am extremely devastated with the service I've received from LG and will never use your products ever again. I will also make this issue public through all social networking sites as well so that even others are aware about how LG customers are treated. I would immediately like the display to be replaced otherwise I'll be forced to approach the consumer forum. I look forward to hearing from you soon. Debaditya Haldar.