[Resolved]  LG Electronics — LG Q70 phone

Dear LG,
I purchased an LG Q70 phone in Feb. From the moment I got the phone there were problems.
1. The screen goes blank after you make a call or receive a call. In order to view your contact you need to push a button to reengage the screen. I was told it was a problem LG was working on and there would be an update to fix the problem. There was never an update!
2. about a week and a half ago the phone did not allow to call out and all incoming calls went directly to voice mail. I spent hours working with Verizon, my carrier, they finally found out it was due to an update LG did and it effected the Q70 and other models of LG phones, there was no known fix. I then went to a Verizon store where they to spent hours working on the problem. They finally arranged for a new LG Q70 to be sent to me. It cost me $12.95 to have it shipped next day. I had been without a working phone for five days at that point and could not wait 4-5 days from ground fright.
3. When I got the new LG Q70 the calls out and incoming calls worked. However, the icon screen would only scroll into place with GREAT difficulty and many attempts. The Verizon store Tech tried and had the same problem.
4. I was then fed up and ordered a new Samson phone. I still owe about a $160.00 on my Q70 phone and will have to pay that off and then I will have to pay for my new Samson phone. Which I am still waiting for.
5. I then called LG Customer Service and was insulted by the representatives not really listening to me, while they spouted the company line about their warranty policies,
6. During this whole ordeal I was informed that LG is no longer making cell phones, which seems to tell me you were experiencing many problems with the product.
I HAVE USED MANY LG PRODUCTS IN THE PAST (TV'S, APLLIANCES ETC.) AND HAVE ALWAYS FOUND TEM TO BE OUTSTANDING PRODUCTS. I AM HOPING THAT LG WILL STAND BY THE LG Q70 AND AT THE VERY LEASTY REMEBURSE ME THE $160.00. STILL OWED ON THE PHONE. i WILL COMPLY WITH ANY VERIFICATIONS YOU NEED FROM VERIZON TO MAKE THIS HAPPEN!
THANK YOU,
Marc Mast
[protected]@gmail.com
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