[Resolved]  LG Electronics — lg refrigerator

Address:

600056

Hi, we bought a LG fridge on 2nd of October from Viveks showroom TNagar chennai.
Customer ID: CUS_[protected]
Order no: SOJ16_00780749
But suddenly on 6th of November the cooling system of the fridge stopped working and all the food which was kept inside got wasted (it was a festival day and lots of relatives wer at that time and jus imagine our situation)
After which we raised a complaint and the engineer came and said the valve got blocked due To which the gas got leaked and to arrest it they need to weld/brass the compressor part and few parts need to change.
When contacted the customer care for replacement they wer so stubborn that they started arguing and the argument ended in a fight. The customer care guy (Naveen from Mumbai) called me with the engineer (Antony from Chennai) on a conference call and wer so arrogant to me and said do wat ever u want and we won’t replace it. In fact both of them disrespected my complaint and wer trying to prove that the fridge got repaired cos of my negligence.
Is this the way to speak with a client..?
Is this way the company treats the client after buying there product...?
The fridge is not even a month old and this major problem happened, And now I am asking for replacement for which they almost harassed me.
LG says it’s best at customer service but it is best at customer harassment.
After paying so much of money, the company wants us to have the repaired product...?
We have two kids at home And for the past five days we are struggling at home without the fridge.
I am not able to able to fight alone with that huge corporate. I sincerely request some one to take up this issue and resolve it by either giving me a replacement or by returning my money.
Regards
Praveen
[protected]