LG Electronics — LG TV Pathetic Products & After Sales Service - CHEATER

Address:

Mumbai City, Maharashtra

My name is Khushboo Bhargava and I reside in Malad (west) Mumbai. I want to make really serious complaint against LG electronics for their pathetic low grade ( realized now ) products and ridiculous after sales service. After a thoughtful deliberation and considering LG being one of the leaders and reputed and trusted brands in electronic goods we decided to go ahead with LG LED TV Model # 32LE5300 in 2011 ( Bill attached ) Off late my TV started giving problem and finally lying dead for the past 20 days. I lodged complaint regarding this to LG customer care centre (very annoying to my surprise) in Mumbai and after rigorous follow up with them with they sent technician. Their technical guy came and said that there is problem with motherboard and they have to order new motherboard and went. Post that none of the customer care people took responsibility to update or call us back, I tried calling them but they were just avoiding my calls. I simply don’t understand why this so absurd approach of LG customer care people, or is it simply LG don’t understand “C” of customer service, why bloody we have to follow up for everything, I guess LG loves to harass their customers. After 5 days continuous follow up the so called engineer came up with motherboard and after checking he said actually there is problem with TV panel and not mother board, he went and said customer service guys will call us to give update on Panel. Why he couldn’t understand the problem in his first visit ( looks LG have bunch of full illiterate and incapable engineers). Again the same problem no body even bothered to call us back and update about the same. I made so many calls and spoke to Mr. Prashant Babu and very conveniently he said panel is not available and company can't do anything about it, you have to buy new TV only and offered me 33 percent buy back offer, I said I don’t want any buy back offer, to that he said its Company Policy. I was completely amazed after hearing such money making company policy. My serious concerns below: • Why the hell I would take 33%( hardly Rs.10000/-) buy back and that to with LG again ( Are we fool to burn our fingers again ??? ) • Availability of Panel is not our problem, ITS LG PROBLEM if they can’t arrange accessories why they make such low grade plastic products then, just to fool around people ??? LG makes and sale goods and its LG responsibility to arrange panels. • LG is cheating with the customers. • LG is mentally harassing their customer, they expect to leave our work and only do follow with them. • LG cannot escape by forcing us to accept their nonsense poilcies, what they think they can fool people. It does not ends here I have checked on internet, there are so many people who had same problem with panel and they were also fooled by LG. LG have already mentally harassed me so much. I want LG to replace my TV Panel without any cost OR ELSE REFUND MY FULL MONEY I don't trust LG now. LG don’t harass your customer like this, let me remind you that its not the company who makes the brand it’s the customer who makes the brand. Beware if we can make brands we can destroy it too in a moment. There are many ways to do it. I would never buy any LG product and ensure nobody in my circle buys it. Take this seriously and action on it on urgent basis else I would be forced to take further course of action. Khushboo BHargava Mumbai [protected] / [protected] sudeep.[protected]@gmail.com [protected]@gmail.com