LG Electronics — Neither replacing part of LED TV nor refunding money as per LG Company policy

Address:

600040

1. LG TV Model No. 42L W5700-TA 2. SL. No. 111PLNB020767 3. Manufactured Yr. Nov 2011 4. Purchase Date[protected] 5. Bill No. 0597003 6. Purchase Price Rs. 74500 7. Dealer Name Pai International, Mangalore 8. Consumer Name Narinder Singh Kaundal Logged complaint on LG Website on 07.08.15 regarding no display on TV screen. Was informed that PCB has stopped functioning and LG has stopped manufacturing PCB(within 3.5 years). LG Customer care personnel gave mobile no. of Mr. Srinivasan (LG Chennai Annanagar Zone Incharge). Contacted him and was advised to send billing details, model no., sl. no. to his mail id (n1.[protected]@lge.com). I have mailed all details to him on 03.09.15 and person from LG collected documents from my home (Flat No. 105-E, Muktha Rang Apartment, 4th Main Road, S-Block, Annanagar, Chennai) on 30.09.15. Mr. Srinivasan informed since LG has stopped manufacturing PCB and as per company's policy, 35 % depreciation amount of purchase price will be reimbursed within 10 days. Contacted him on 15.10.15 and asked him about the status of reimbursement of money. He informed that Chennai Office has forwarded my case with all relevant documents to their Head Office but unable to get it processed further. Nearly 3 months have passed but LG has been unable to resolve my issue. They are neither replacing the defective part nor refunding the amount as per their Company policy. Request to take-up to the higher authority of LG and resolve my issue at the earliest. Regards NARINDER SINGH KAUNDAL MOBILE NO. [protected], ANNA NAGAR, CHENNAI-600040