[Resolved]  LG Electronics — Not attending the complaint

Address:

Thane, Maharashtra, 400610

On 16/08/2016 I lodged the complaint through LG Sumaria sales ghudbunder road thane from which I purchased on 13/04/2016 (bill no. 1604/0166) the fridge model GL-1302RPZL for non cooling . on 17/08/2016, the technician attended but unable to do anything and forwarded the complaint to another technician. After that on 18/08/2016, Mr. Atik technician came and did nothing and again came on 20/08/2016 with another technician and according to him changed the some part but still complaint not resolved and again after calling him he came on 22/03/2016 and 22/08/2016 and according to him filled the gas and changed the compressor but the problem was as it was previously. Now we are making several calls to him he has not attended the complaint. Again yesterday on 26/8/2016 I lodged the complaint at toll free no. and LG Sumaria shop also. Yesterday on 27/08/2016 one technician Mr. Gaurishankar came and went back to talk to Mr. Atik with the reason that he will come today. I regret to say that a famous company is giving service like this and complaint is not resolved so far. If there is a major fault the fridge must have been replaced with new one. I should mention here previously we were having Godrej fridge but qualitywise and servicewise we were having no problem.