[Resolved]  LG Electronics — Poor service and display change problem in lg nexus 4

Address:

Mumbai City, Maharashtra

I had given my phone(lg nexus 4) for repair on 6th august, 2014.I was promised that it will be repaired within 3-4 days(to repair the display of my phone and the on/off key).I called up the service centre on 10th august to check the status of my phone to which i was told to wait for another week(reason given by them-waiting for technical support and parts are not available currently).Feeling helpless, I obliged and waited until 16th august and made another call asking the status of my phone.I was terrified on being told to wait for 1 more week(reason:parts have been ordered).I had no other option than requesting the service centre to repair my phone as quickly as possible.Today is 23rd august and still my phone had not been repaired when I called up in the morning.this is one of the poorest service for that I have experienced in my whole lifetime and was pretty unexpected from a eek owed brand like lg...the only thing good about the service centre was its air conditioner.They had held up my phone for upto 3 weeks.the reason for buying lg products is due to its after sales service which is lacking in other brands like Iball and micromax.but if this is the case then it's better to buy a micromax phone or a htc phone at a cheaper rate and having the same features found in a lg device. Also, my complaint doesn't end here...this is a very genuine concern. The problem in my phone was about the display.My phone's touch and display was working properly but the bottom 3 soft keys weren't working due to the software issue occurred during installing kitkat version 4.3 for my phone.So, there was no fault of mine and I still have to pay ₹5626 for it(including on/off key defect).so, my concern is that I have to pay for the problem caused by android software(kitkat) which seems unacceptable to me.The same issue is being experienced by a number of my friends and colleagues using the nexus 4 device and who had upgraded to kitkat from jelly bean.I thereby request you to please look into the matter and explain the reason for a consumer having to pay for a problem caused by the android software which is handled and updated by google.i would have readily paid the amount if it was me at fault for the defect in the phone.But this is a completely different issue altogether.I expect a brand like lg to please look into this matter seriously and take suitable action as may please you. Thanking you, Bhumin Shah