[Resolved]  LG Electronics — refrigerator temperature panel problem

Address:

600100

We bought LG DC FRIDGE GL-205XEDA5 (WB). We had issues in adjusting the temperature of our refrigerator(attached pic 1). In the auto defrost panel(attached pic 1) not able to change anything and the temperature we can't change from ECO --Cold --Coldest. As a result, the food and vegetable which we keep in the refrigerator are getting spoiled. We raised a complaint RMP[protected] in Aug 3rd week, 2017. Engineer came on Aug 19, 2017 and informed us that the panel(in attached pic 1) has to be changed and in two to three weeks he can change it with new panel. Also informed, he would charge 50% of actual charge (Rs. 150) for the second visit as he didn't do anything during his first visit(Aug 19th Visit). He collected Rs. 300 for that Aug 19th visit.

When I called the LG customer on 10th october and asked about the status of ticket RMP[protected], I was informed that the issue is resolved. I explained that the issue is not yet resolved and asked customer care to reopen the ticket. After an hour, I got a call from Service Engineer Aswin ( reports to Manivannan S) and he informed us that the panel is not available in the entire world. Hence he can't fix the issue. When I asked him about what would be the solution, he is not giving proper answer and responded that no solution for this issue.

On 11th october, we have been informed from LG repair people that we need to approach local repair service people(Non LG) to fix this problem.

Now, I would like to know from the appropriate people of LG to respond this email for the solution. Is that still LG stands on the 11th october information we received( approach local Non LG people to fix this issue)?

We are facing this issue for past two months. All our food and vegetables are getting spoiled.This is causing huge loss to us and providing the entire family to undergo severe mental stress.

Expecting a positive response for this and when this issue will be fixed.