LG Electronics — service request no. rnp[protected] dated 16.06.2018: unethical business practices.

Address:	New Delhi, Delhi, 110018
Website:	www.lg.com/in

Hi team,

This is with regard to my lg dual inverter split ac (Model no. Jsnq18mpxd) service compliant no. Rnp[protected] dated 16.06.2018.

I am to say that the undersigned has bought the aforesaid split air conditioner from croma, unity one - janakpuri, janakpuri west metro station, new delhi - 110058 vide their invoice no. Slf02a[protected] dated 22/04/2017 (Copy attached).

For past two months, i am facing the cooling issue with the ac and also compliant vide rnp[protected] dated 19.04.2018. The said complaint was assigned to shri mukesh and handled by shri dharmender (Mobile no.[protected] on 20.04.2018. Shri dharmender on 20.04.2018 while servicing the ac, informed the mother of the undersigned that there was some issue with the gas of the ac and he has re-filled the same. The said records may kindly be retrieved.

However, the problem remained unresolved. The undersigned again contacted your team and raised compliant no. Rnp[protected] dated 16.06.2018. This complaint was again assigned to shri mukesh and handled by shri dharmender on the same day (06:15 p. M.). Shri dharmender informed the undersigned that there is same issue with the gas even without checking the ac and asked to pay rs. 4838/- including gst as the ac is now out of warranty because there is only one year warranty on the condenser. The undersigned informed the there is 5 year warranty on the condenser for the multi-flow acs including gas re-filling which he refused to acknowledge. The undersigned also asked if the gas was re-filled in the month of april’2018 only how can it be empty with two months whereas the similar acs for other company runs for years which he refused to answer and asked to contact customer care for this.

On the same day i. E. 16.06.2018, the undersigned contacted customer care[protected] at 06:24 p. M. Attended by mr. Gaurav, which lasted for 32 min. 56 seconds. However, no satisfactory reply was provided. Consequent to which the undersigned requested to provide information as to who can be contacted to the resolution of aforesaid problem. The undersigned was provided with the contact details of ms. Ruchi yadav (Mobile no.[protected]. The undersigned repeatedly tried to contact ms. Ruchi yadav but she did not picked-up the phone.

On monday i. E. 18.06.2018 at 07:49 p. M., the undersigned received a sms from lg-care stating the rnp[protected] dated 16.06.2018 is closed (Reason: customer cannot be contacted) which is completely wrong and hence denied. The executive shri dharmender has visited the home of the undersigned and asked to pay rs. 4838/- (Better to say tried to extort) which the undersigned has refused.

This sort of behavior towards customer service and unethical refusal is completely unacceptable from a global company who claims to discerning consumers with keen sensibilities.

It is therefore, requested to please look into the matter urgently. Also, this may kindly be treated as final complaint failing which the undersigned will be at liberty to approach appropriate forum /consumer court.

Thanks & regards
Dinesh kumar
Ph: [protected].