[Resolved] LG Electronics — Split Air Conditioners 2 Nos. | |
Dear Sir,
Last year we bought 40 Numbers of 2 and 1.5 Tons LG Split Air-conditioners and LCD Televisions for our new property “Metro Plaza Hotel” in Mangalore, Karnataka State, India,
After few days 2 Split Air-conditioners were not cooling properly. We contacted the Agent and our maintenance Contractor M/s. REISHAN COOLING SOLUTIONS (Contact Person: Mr. EDWARD) send the technician to inspect the same but could not rectify the problem. Keep on attend the Air-conditioners without any result. When we were very upset with him, he promised us that he will inform LG Service authorities to inspect the Two Air conditioners.
Our repeated calls back to LG Customer Service and M/s. REISHAN COOLING SOLUTIONS resulted in lots of promises that someone would get back to us. We received complaint numbers RNA[protected] dated 19TH March 2014 and RNA[protected] dated 20TH MARCH 2014.
Last month we have been informed by the M/s. RIESHAN COOLING SOLUTIONS Technicians Mr. Arun Kumar (who came to inspect on 14th March) and Mr. Naveen Kumar (who came to inspect on 20th March) that the problem is with the Condenser of the Air-conditioners and the same will be replaced by LG,
We kindly request the concerned authorities to do the needful to avoid our long time relation with LG is should not turned out to become sour.
Yours sincerely,
Rizwan Abdul Khader
Director
Metro Plaza Hotel
Attavar Raod, Hampenkatta circle
Behind Railway Station, Mangalore-575001
Mobil: (0091) [protected]
Ph:[protected]/1787/2787
Email: [protected]@metroplazahotel.in Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. | |
1 Comment | |
Comments
61%
Complaints
7059
Pending
0
Resolved
4004
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team