[Resolved] LG Electronics — washing machine worthless waste of money

Sheetal4175

from Raver, Maharashtra

Address:

411061

We took Lg appliances and are not happy with the service. We took every thing from the reliance store which are really not good in service and to true commitment. They will never call you back as they say. We took a side by side fridge four ac one microwave and ten kg washing machine. For washing machine three technician came with different views. One didn't know how it worked he made the motor turned by his hand as it was not moving other said it has a motor problem and the third great person said we have made a feature that machine will make noice now my work is done. I said just wait my husband is on his way he said i cant wait we have work and i have a second appointment. So are we worthless for Lg or say relaince to buy such products with GREAT SERVICE. Hats off to you all. Even the fridge was damaged which we asked for replacement and it was done very happy we are still waiting for technician to solve our problems like ###. Its not your fault its our fault that we trusted such branded store with a branded company. Thank you thanks a tonn for your service which makes our life miserable.

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Oct 28, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

LG Electronics Customer Care's response Dear Customer (Sheetal4175),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Sep 23, 2018

Updated by Sheetal4175 We are not satisfied with the lg service as the problem is not resolved and they said talk to the store from where you took its ok from our side. But the machine is same and after all its your product this is the service you provide to your customers. We are now looking forward towards reliance. If you get such services never buy products. As they assure you while taking once the payment is made they dont care

Sep 25, 2018

Updated by Sheetal4175 Lg says we will repair it but whats our fault in it when we dont get service. Its all company's fault lg is not worth its service is pathetic no proper response no customers satisfication what else should i say wowwww lg this is the trust what customer expect from you.

Oct 05, 2018

Updated by Sheetal4175 The person sachin babbar was too rude with us this is how we get service from lg