Liberty Shoes — rude behavior of the shop owner at shoe arcade

Address:

Thane, Maharashtra, 400601

I had bought Liberty Black Velcro Shoes at the Liberty Store ( Shoe Arcade) .The Velcro was missing in the shoe. It was just 7 days I had bought the shoes for my son. The lady was not even considerate to listen my problem and started shouting at me.. I had a very bad experience in the shop.

A Velcro is always properly stitched in the shoes. Within 7 days a Velcro cannot be missing . Rather than providing me any solutions that lady started shouting at me before all her customers.
Any shop always looks for customer satisfaction or tries to cater customer Grievance. With my experience I would never go to this Liberty shop again to get Insulted.
Very arrogant and rude in nature lady owner. Behavior is rude towards customer

Also refer the reviews on google for this shop. I did a Mistake, I trusted on Liberty Label and did not consider the reviews
Below is the address of the Shop
SHOE ARCADE, SHOP # 2, MAITRI LILY, MAITRI GARDENS, , POKHRAN ROAD # 2, OPP. MODI HYUNDAI WORKSHOP, Thane, Maharashtra 400601