Lido Learning (Quality Tutorials Private Limited) — Refund request for my daughter's online classes

I also feel they cheated me like you. Let's come together and we can take legal action against them collectively. please contact me on [protected]. I make up a mind to put FIR and all necessary action the get my money back.

Same experience happened to me. I enrolled my son for online tuition for Maths and paid for next 3 months upfront on the condition that I can discontinue any time. After two weeks my son lost interest due to poor audio quality and inexperienced staff. I requested for refund.

The sales person who was behind me until I entrolled stopped answering my calls. The customer service email gives same answer everytime. Looks like they have a dishonest business model. I suggest parents not to fal in their traps.

Giri

I had enrolled my sister to lido learning's coding program for 1 year. The amount needed was 16000, we decided to pay it monthly basis via debit card, so the lido learning department availed my loan to zest money without my knowledge. I came to know about it when they asked for otp that zest money had sent. The counsellor told me to contact him if i faced any problems or wanted to cancel the classes. After few weeks my sister did not wish to continue the classes and she was not getting any interest in coding. So i wanted to cancel her subscription. So i texted, called and mailed the consellor several times. I could see him online. But he kept on ignoring me. I called the lido contact and they said that they'll call me, but they havent yet. I donot wish to pay for one more class but they are somehow avoiding to contact me and cancel the subscription.

I have enrolled my sons in Lido and have paid 1 lakh . For last 2 months they have login issue and they are not able to join the classes even after multiple escalation there is no response from lido.
I feel this absolute online cheating company

We have decided go for legal complain again LIDO .

First of all Sorry for writing comments. Due to uncomutated, things are not clear so that unfortunately feel cheated like others and said which wasn't say. I deeply regret for my words. Please ignore my previous replied comments. And Thanks to Team Leader Satyam Jindal, Sai prasad sir, and Aman sir who listing and resolve to issue.

I am yet another trusting parent mislead by Lido Learning.

I have my refund approved over an email since early Sep '20, tablet returned in Oct'20 but even after over 4 months gone, no refund has been effected.

Modus Operandi...

1) Sales person convinces you to just to take a trail of the online tutoring concept. All this while they assure customer they will organize trail classes (for 15 Days) and only when child finds these good/useful and parents confirm to academic counsel, Lido will consider customer opting for the service offered. Its told that in case parent/child is not satisfied, they can opt out during trial period and what ever money is remitted to Lido will be refunded promptly.

2) Interestingly, Sales person also recommends taking interest free loan for this course, even if parents can pay outright. This I am realized now had a malafide intent to disassociate Lido's of any liability arising out of fee deductions are concerned. They create separate financial interest through Financer (Zest Money) who are very prompt and religious in deduction EMIs. To my surprise I did not even receive SMS alerts for the EMI deductions.

In my case the trail class never happened and Zest Money started deducting EMIs.

3) When challenged Lido insisted that for refund to happen, customer must take 1-2 trail classes. To be fair I opted for a promoted time lot that Lido later told was not available. I opted for another slot and was told Academic counsel will call us to confirm link/details a day in advance. Instead we got an SMS only 2 hrs ahead of the actual classes. Needless to mention child could to attend same.

Another slot was assigned later but 18-20 mins into session (1st trail class) the Lido App disconnected (though the internet connectivity was perfect).

With bad user-experience I my request for refund was accepted and I was asked to return the tablet, as a final requirement for refund. It's here the nightmare begins for the trusting parents, who get into a vicious phase characterized by below unending events:
- Marketing Rep. goes incommunicado
- On writing to Lido CC, customer get templated response which is so insensitive. Msg. says "Your
complaint is being escalated..."
- On calling direct landline (no. +91 [protected]), a new CC exe. takes the call and
blatantly lies that they will organize a call back from concerned Manager (Shivam, in my case).
I had made at least 8-9 calls on during last fortnight but never got any call back.
- They approve your Refund, issue you a req. no. (mine is – 72860) and then when you follow-up
over call, they track you as a 'Refund case' in their system and 'NO ACTION' at all.


Still hopeful that someone responsible in the organization will read this and call back regarding my grievance. I am contemplating going legal way also...

Sunil
m:[protected]
NOIDA, Uttar Pradesh

I am also having the same worst experience with LIDO... my kid has enrolled for Lido 60 online classes.
i very clearly told them that i am not going for any autodepit option or any kind of loan. but they arranged a loan from zest money and got the otp from me that its the otp to allow our lido app to get installed into your mobile. but later only i came to know that its the otp for the zestmoney loan. Also the Zestmoney had never contacted me for any queries before sanctioning the loan. but now they are calling two to three times a day for the emi payment. these two guys have their own understanding and playing with the money of the comman ordinary parents like me. My Son has gone thru around 16 classes after then realized that it is not that good enough as it was during the demo classes. hence we submitted the refund request on Jan 3rd 2021... its been more than 65 days now. i also have paid the pending dues directly into Lido bank account as the lido finance person one time called and asked if you pay the pending dues the case will be closed as soon as possible. everyday when i call the customer care person says the same reply that we are processing your request. also the zestmoney collection agents are keep calling me that your cibil score will get afftected if you dont pay it on time. also they are imposing the penalty on me...

can anyone please suggest me a way how to get this case closed at LIDO. shall i go for a legal action or is there any escalation point at LIDO who really looks at our issues?

I also faced same issue. One girl called me to convinence and told fr emi. They told they will refund emi will stop but still they all are cheating. Emi is deducting no class has done. Which person I contacted in lido she is fraud

Plz Beware frm this company.

I'm also facing the same problem which u all are facing, they neither picking up my call nor giving any response to resolve my problem. my daughter has not been taught proper manner as they promised me. Before taking money I have been continuously called, text and whatsapp to enroll my daughter in lido also they ensured me that my daughter would be 90 percent more effecient from now also they promised that they would teach her from basic. But nothing is being done as I have been promised. At this time, I feel that I have been cheated. We should fire a complaint and get back our money. This is my number.[protected] for contact

I am facing same problem they are not refunding money, no proper contact also, only WhatsApp number, and repeated reply no call back
This is fraud company, highlight This lido learning on social media as a cheater and fraud company this मे save innocence parents hard work money

At the time of admission, they confirm through mail as well as through recirding that amount will get refunded within 48 hours without asking any reasons, when ever I am sending a mail to care, lido learning, they are providing a WhatsApp number and repeatedly one reply our support team will contact you shortly,

I thought it is a way of cheating hard earned money of parents,

I want to initiate a legal action against the company concerned (lido learning), anyone who is also being cheated please text me [protected],

My name is ranjeet kumar my daughter trisha attend classes coding decoding, at this time another course activate by varun tiwari mobile no -[protected] working in lidolearning without my permission and rs 21000/- loan sanction by bajaj finanserv this is cheating . I am try this refund for three month but not resolve my problem .I contact another lido learning staff and you are said that your clases s activate another number but my number is [protected].so you are requested solve my problem immediately otherwise will given legal action.

Hi, my concern is pretty much same, all the history above and points shared by parents moves me, but the thing is, this needs to be brought on national television and is a national news as this is fraud and cheating...

I have the same concern. Refund policy that was conveyed says no questions asked. But we were questioned too many times and are nor sure about the refund status.

I have enrolled my son and since 2 months we can’t get enrolled, all efforts to reach out the team have failed! No refund, no classes! It is obvious Scam company!

This message is to share with you all that @LidoLearning is one of the worst platform for your children. Please I would request you all to not fall into their trap.They trap you in their packages and without my child named Vimarshit, attending a single class, they rewarded my child and promoted him to super batche refering that my child had a remarkable journey with them. And when you request them for a refund they have the worst management. The staff is too rude to have a conversation. Earlier they told that the refund will be processed in 4-5 days then they straight away delayed it to 45 days. Now its been 2 months and i have yet not received any refund. When being called, either they avoid to talk and pass on calls or they say finance team will look onto it. Payback the refund or else I have to take a legal action against you. I have already informed about this case to one of my admistrative officer. I have all the details and recordings saved with me. Process the refund as soon as possible.

I have also faced similar problem with lido learning.. Sales guy convinced me to take lido classes saying I can cancel the subscription if I dont like. It is been 3 months since I cancelled and still my EMI is going on.

Getting same issue, complained Bajaj finserv and keep contacting Lido but no one can respond. Almost 3 months keep detect my emi's.

Same thing happen to me also. Lido learning are cheater.They make money not by teaching but by cheating