Lifecell International — High overdue fees and offering lifetime package - selling tactics

I am a LifeCell customer for my child’s stem cell storage. My child was born on 16 August 2024, and the annual renewal/storage charge is ₹4, 500.

The annual payment was due on 18 August 2026. Due to an unintentional delay in renewal, LifeCell is now asking me to pay ₹4, 500 as the annual charge plus an additional ₹5, 600 as a “re-enrollment charge, ” making the total ₹10, 100.

My concern is that the additional charge of ₹5, 600 is actually higher than the annual storage fee itself.

I reviewed my signed agreement. Clause 13.1(d) states that LifeCell may terminate the agreement if a payment remains unpaid and the failure is not cured within 30 days from the due date. Clause 13.2(d) further states that the agreement can be revived during a two-year grace period by paying the applicable fees/taxes along with a ₹5, 600 “late fee.”

However, LifeCell is presenting this amount to me as a “re-enrollment charge.” I would like LifeCell to clearly explain:

1. Why ₹5, 600 is being described as a re-enrollment charge when my agreement refers to it as a late fee.
2. The exact date on which my agreement was terminated/suspended due to non-payment and how I was notified of this.
3. Whether my child’s stem cell specimen has remained continuously and safely cryopreserved during this period.
4. Why a late/re-enrollment charge higher than the annual storage fee itself is being imposed for continuing an existing service.
5. Whether LifeCell can waive this ₹5, 600 charge as a one-time consideration and allow me to immediately pay the regular annual renewal amount of ₹4, 500.

I am not refusing to pay the legitimate annual storage fee. I want to continue the service and am ready to pay the ₹4, 500 annual renewal amount immediately.

I request LifeCell to provide a transparent written explanation of the ₹5, 600 charge and consider waiving it so that my child’s account can be renewed without this disproportionate additional financial burden.