[Resolved]  Livpure — amc activation and part replacement

Hi,

My livpure glo water filter was serviced on 5/04/2019 by m v s service. At the time of service, the service guy suggested us to take the amc option as there will be two-time service free and two times parts replacement within a year. I have paid rs 3999 for one year amc. Later i got a call from the service center saying that part replacement can't be done in next time services since they already replaced the part in current service and amc activation will happen in 2-3 days. But till date, amc is not activated and there is no response from either service center or from livpure regional in charge.

Can anyone from livpure clarify why the amc is still not activated and why part replacement can't be done in the second service?