Respected Sir/Madam,
I am writing to lodge a formal complaint against Livpure for their extremely poor customer service and failure to resolve a critical issue related to my RO water purifier.
On 11th June 2025, I raised a service ticket with Livpure reporting that my RO unit had stopped working. Despite repeated follow-ups over the past week, there has been no resolution provided. Every time I contact Livpure customer care, I receive the same response: "Your case has been escalated on utmost priority." However, this has led to no action or solution.
It has now been over 7–8 days, and I have been forced to purchase drinking water from the market, incurring additional expenses and facing significant inconvenience. This situation has caused me a great deal of frustration and distress, especially considering the essential nature of clean drinking water.
I request the Consumer Forum to kindly intervene in this matter and direct Livpure to:
Resolve the issue with my RO unit immediately.
Provide compensation for the expenses I have incurred in purchasing water during this period.
Take appropriate action to ensure such negligence is not repeated in the future.
I am attaching all relevant details including the service ticket number for your reference.
Thank you for your attention to this matter. I look forward to a prompt and fair resolution.
Name - Mayank Srivastava
Mob - [protected]
Ticket No:[protected]
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