Livpure — Complaint regarding deficiency in service by LivPure Smart Water Purifier under an active annual subscription

Address: Shree Aaradhya Advaita, 502, Mallampet, Bachupally

Respected Sir/Madam,

I wish to lodge a complaint against LivPure for gross deficiency in service despite my having an active annual subscription for a LivPure Smart Water Purifier.

Active Livpure Smart Subscription Mobile Number: [protected]

On 7 July 2026, my LivPure Smart Water Purifier developed a fault and stopped filtering water, making it completely unusable for drinking purposes. I immediately registered a service complaint with LivPure Customer Care on the same day.

Unfortunately, despite repeated follow-ups over the past 7–8 days through customer care calls and email communications, LivPure has failed to resolve the issue. Every interaction has resulted only in assurances that the issue would be addressed, but no technician has restored the purifier to working condition.

As a result, my family has been without safe drinking water for over a week, causing significant inconvenience, mental stress, and unnecessary expenditure on arranging alternative drinking water. This is unacceptable, especially when I have paid for an active annual subscription that is expected to provide timely maintenance and uninterrupted service.

The company's complete lack of accountability, delayed response, and failure to provide the subscribed service constitute a clear deficiency in service and an unfair trade practice under the Consumer Protection Act.

I request the Hon'ble Consumer Forum to direct LivPure to:

Immediately repair or replace the defective water purifier.
Refund the subscription charges on a prorated basis if the company is unable to provide the promised service.
Extend my subscription period by the number of days the purifier remained non-functional.
Compensate me for the inconvenience, mental agony, and additional expenses incurred in arranging drinking water during this period.
Direct LivPure to improve its customer service practices so that other consumers do not face similar hardships.

I am enclosing copies of my complaint registration details, email correspondence, and any other supporting documents as evidence of my repeated attempts to get the issue resolved.

I request the Hon'ble Forum to take appropriate action against LivPure and provide me with suitable relief at the earliest.

Thank you.

Yours faithfully,

Shivaji Patil
Mobile: [protected] / [protected]