LivPure Complaints & Reviews

Address: WZ- 106/101, Rajouri Garden Extension, New Delhi 110027 , India CIN: U41000DL2011PTC219758 Corporate Office Plot No-221, Udyog Vihar, Phase-1, Gurugr

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LIVEPURE. Despite multiple attempts to resolve the matter directly with them, I have not received a satisfactory response regarding the refund of my money and the cancellation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information...

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I purchased a Livpure Bolt + RO and the service guy who came to install offered a 2 year AMC which I purchased with cash payment. The Service Person said you will receive the invoice as soon as he reaches his office. But its been 10 days and I am continuously following up with ASI, Anup, in Bangalore but he is not taking my calls nor replying to messages. This is illegal not to issue receipt or invoice against a service purchased from a established...

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I have been facing a water leakage issue for the past month but it is still not resolved. Lipure technicians have visited 3-4 times to fix the problem and every time they changed some parts and said the issue is resolved but it is not. They don't have the patience to stay for 30 mins and check whether the issue is finally resolved or not. They are just in hurry to get the happy code and close the issue asap. I am frustrated with their customer...

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Address: Nodia

Website: Livpuresmart.com

Hi team,
I have used Livpure smart ro for last 6 months and since i have relocated i have cancelled subscription and my ro got picked up on 24 August 2022 .
Even after pickup i havent got any update on my refund status i have been calling their customer care service daily but not getting proper response from them
So raising a complaint here to resolve my issue at earliest...

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Address: SCO:63, First floor, Guru Nank Enclave, Old Ambala Road, Dhakoli, Zirakpur

I opt for the Livpure rental RO Service in Zirakpur. The service of RO for water was good but my happiness was short lived due to the untrained and uneducated call center agents who respond to customers calls. I shifted my office so i inform them in advance to take back the machine and refund the security deposit. They took more than 25 days to come and collect the machine and also from their App you cannot cancel the subscription. After...

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Hi Team,

This is to make your notice that I am getting harassed by Livpure with the unwanted calls again and again with a false complaint on me and asking for the same thing that I need to return the Livpure machine.

Everytime I get a call for the same reason I used to say the same thing " I have returned the machine already in the year 2020" and why suddenly around 1.5 years after I am getting calls from your...

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Website: www.livpuresmart.com

Before Covid, we flatmates had subscribed to the livpure smart RO plan in March 2020 in our rented flat in Bangalore. We used the plan for a month or two before leaving for hometown in May. We came back once to Bangalore to clear out the house during which time, we raised a ticket to return the RO. The RO got dismantled and picked up soon afterwards and the ticket got closed. (Dear Customer, your call ID. JS-[protected] has been closed....

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Address: M/s. Livpure Smart Homes Pvt. Ltd. Plot No. 221, Udyog Vihar, Phase-I, Gurugram, Haryana - 122016

Dear Sir,
It's been more than 1.5 Years post returning that company is doing harrassment. Customer support agents were not responsive, unreachable most of the time though the concerned person who was using RO managed to let them know that he will not be available as he is leaving the flat so that they can collect the water purifier. Even days before leaving the flat he tried contacting them so that they can collect the water purifier...

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This email is in response to the legal notice send on behalf of M/s. Livpure Smart Homes Pvt. Ltd. by The Emphasis law office advocates and consultants dated 25.10.2021 Ref: - EL/LSH-SEP/3-21/WA/DAJW91D1002374/334 D and the copy is attached it with this email.

The product was subscribed on 03/03/2020 with a payment of Rs 675 ( with free refund and cancellation within 7 days trial period). Payment slip attached with this...

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Address: Plot No. 221, Udyog Vihar, Phase-I, Gurgaon, Haryana, India - 122016

I rented livepure RO purifier on subscription basis and used it for about 16 months. On 2020 August i had to moveout of Bangalore hence placed a dismantle and return request to them over a Mail. They created a ticket and sent someone for collecting the device.

The device was collected and ticket got closed on 7th of August 2020. Despite returning the device they were keep calling from multiple numbers and asking to return the...

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I had rented a Livpure smart RO water purifier and was using it for almost a year until we had to move out from Bangalore on 10th August 2020. We have tried contacting Livpure customer support stating the situation of moving out well in advance on 28th July 2020(2 weeks time for dismantling). First of all the customer support agents were not responsive, unreachable most of the time though we managed to let them know also I have mail proof...

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Address: Delhi NCR

I paid for the subscription dated 7th July with a commitment from the LivPure team that it will be delivered and installed within 72 hrs. However, even after 2 weeks and repeated calls and emails they neither supplied the device nor activated the subscription. Further, the customer care number they have is a waste of time as the support team cant escalate calls, neither send sms or email confirmation or do anything. Currently they are still...

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This is regarding the warranty extension for my water purifier ( Livpure pep pro ++, serial number: D9HW44D1015980).

On 2nd March 2020, I requested for the warranty extension and to change the filters for my RO and post that technician (Pandu Salivahan) visited my home and changed the filter. After paying the amount in cash when I asked him to provide the bill copy he made an excuse that he forget to bring the bill book and...

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Address: Plot No. 221, Phase I, Sector 22A, Sector 20, Gurugram, Haryana 122016

I have purchased LivPure RO serial number: B9JW44D1084369 in March 2020, I have registered multiple service complaints but none of the technician visit or contact me. When I call at call center the lady says we have escalated your issue, but the no see after that call.
recent service request numbers: RO Ticket ID:87823
complaint number : JS[protected]

Pl help me to get my RO fixed as tank is not filling only...

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Address: Bangalore

If you are planning to get this Livpure Smart service, my suggestion is Don't!!!. It's an utter waste of money, energy, unlimited phone hours spent on a super deaf call center. They only promise but nothing will happen. The worst service I have seen in my life.

I ordered this worthless Livpure Smart on May. After a hundred calls they haven't delivered the so called product. It's a waste of time. Moreover...

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I had opted for the subscription plan from livpure (On 12th july '20) and made the payment online + submitted the kyc documents.

On 16th july '20, i requested over email to cancel the installation request & refund me the amount, back to the payment source. I had also mentioned the payment details which i had used to make the online payment, so it is easy for them to track & process it.

The ticket number given...

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I had subscribed for Livpure smart RO from their website https://www.livpuresmart.com/ on May 19. Since then there was no contact from them regarding delivery and installation. I tried calling their support number and no one responded. No reply to me emails as well. znow they have charged me for 2nd month on June 19 with no water purifier installed or even contacted about. I want my subscription cancelled and money refunded.

Rejin...

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Hi,

I have prepaid ro service taken from livpure for which i have to do monthly recharge. For last 45 days or more my ro is not working and i did my recharges for last 2 months though.

I havr called their customer care and sent mail to customer care also but no service provided yet.

This is violation of service commitment by the company. Looking for earliest resolution or money back for last two...

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Address: Address: Sco 321 / First floor / Aashna Enterprise, sector 29 Gurgaon City: Gurugram

I paid the subscription amount and uploaded the kyc details too, its been 48 hours already but no notification/call from livpure team side. Instead, i am trying to contact them through customer care, mails service, requests but still no replies from their end. I am now worried is that i did right or not by investing in livpure....

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Liv pure update not functioning. called customer care, no one answer phone disconnects. have raised ticket, get a response on email that some one will call . no update. i have recharged for the product, on my app the recharge is not showing, no water coming out, machine is constantly beeping. called local tech number who can to intall he is not answering, he said call help line, called help line no help still. can some one help...

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LivPure Complaints & Reviews

File a complaint to LivPure

LivPure reviews & complaints page 4

Refund not initiated for cancellation of Livpure Smart RO

Invoice Not provided for AMC

Leakage problem in water purifier

Security deposit refund status

Not Refunding the Security after Too many calls and emails

Livpure rental RO machine already returned 1.5 years ago, but getting unwanted harassment calls again and again to return the mach

Harassment and Legal notice

Regarding unnecessary Harassment and sending of legal notice for RO Livpure default after 1.5 Years.

Legal threatening, bad communication, worst product.

Livpure-Received a legal notice to return the device which I already returned

Mental harassment post dismantle request for more than a year

Fraud : Company took the money but didn't send the product

Livpure warranty extension fraudulent

RO service complaint. No service received even after escalations

Product not delivered for 5 months

no refund after subscription order cancellation

I want my subscription cancelled and money refunded

being charged for last 2 months ro is not working

installation/no revert from livpure

Livpure RO not function for two week after installation

LivPure Complaints & Reviews

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LivPure reviews & complaints page 4

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