LivPure Complaints & Reviews

I have 2 air coolers of Livpure Chill 35. The cooler is not pumping water, as a result only hot air is emitting. Please send your technician Vishal to attend as soon as possible. He has my contact number since he had attended my complaint last year as well....

After registering a complaint for my water purifier (water was not coming), the customer care rep told me that technician would come at 2 pm (20th May). Since I didn't see him till 2pm, I called technician directly. Then he told he would come at 4:30pm. Even after 5 pm, since I didn't see him, I tried calling again. But he wasn't picking the call. Now it has been over a day and he is still not picking up the call at all. Yesterday he made...

Team,
I have raised a request to the service team to service my Livpure platina on May 02 2023. Service team still so far not been able to service my device.

I have followed many times but of no use. Customer service team closed the ticket raised by me with out any resolution and I ended up in creating another issue on May 16.

There is no escalation metrics who can really understand the customer pain....

I purchased a Livpure Bolt + RO and the service guy who came to install offered a 2 year AMC which I purchased with cash payment. The Service Person said you will receive the invoice as soon as he reaches his office. But its been 10 days and I am continuously following up with ASI, Anup, in Bangalore but he is not taking my calls nor replying to messages. This is illegal not to issue receipt or invoice against a service purchased from a established...

Incident date - 2nd May 2023
Contact number: [protected]

I purchased a LivPure Water purifier just 45 days ago and now the TDS level became less than 40 and with is not good for drinking. I raised a service request on 2nd May. I got allocated with a service person for May 3rd. As no one came and tried to contact the person on 4th of May and he said will call and come and disconnected phone and I contacted the customer...

I want to make a complaint of mental harassment the company is doing with me. Firstly, their services are mostly used by bachelors who stay in a rented property. Then they did not pick up the machine on time even after 15 days prior request submission and confirmation. I was in a picture that they have already picked up the purifier as they confirmed over phone. later after 6 months they are sending me legal notices of paying for the subscription(already...

The service request for my RO water purifier is open since last weeks. It was created on 23 - march -2023. The customer care number is not reachable, though I have reached multiple times( more than 10 times).The service engineer does not responds or even picks the call. This is really a pathetic service from Livpure after paying a AMC fees for 2 years which is valid till the next year end. I feel completely cheated by the company and regret...

My 2 years ACMC got expired on 15th Jan 2023 and I have purchased another 1 year Online RO ACMC on 11th Apr being insisted by your customer care paying Rs 4399.While purchasing the warrenty it was ensured to me by your customer support team that all filters RO Carbon Filter, sediment filter, DI Cartridges, RO membran, external filter all are replaceable within warrenty. Earlier During service visit by your technician on Dec 2022 I was informed...

Hi, I have purchased livpure RO+UV+UF copper water purifier last month from local vendor. The day after installation machine stopped working. I called to installation guy but he mentioned me to raise a service request. It was hardly a day i purchased and used machine and it stopped working. I am surprised this kind of faulty machine have sold to me by company which didn’t work for a day also. after calling customer care service request...

Hi, I have purchased livpure RO+UV+UF copper water purifier last month from local vendor. The day after installation machine stopped working. I called to installation guy but he mentioned me to raise a service request. It was hardly a day i purchased and used machine and it stopped working. I am surprised this kind of faulty machine have sold to me by company which didn’t work for a day also. after calling customer care service request...

Dear Customer, your service request No.JS-[protected] & call closure code is 37069 allocated for[protected] to AMARNATH PRAJAPATI ([protected]) Bansgaon, [protected] . Please call [protected] for any query. Team Livpure

Send any senior engineer as this engineer is inefficient and he is unable to rectify the issue....

Dear Customer, your service request No.JS-[protected] & call closure code is 37069 allocated for[protected] to AMARNATH PRAJAPATI ([protected]) Bansgaon, [protected] . Please call [protected] for any query. Team Livpure

I have complained many times for RO as I have taken RO AMC for 4 years but this engineer is not rectifying the issue in RO and i have to do complaint many times. Kindly send any senior engineer and fix the...

Hi,
I am a customer of Livpure from last 26 months back & also I had purchased a three years AMC from you company in which you had given to me a guarantee that any parts of your RO will get damaged or any service request from your side, you company will do it.
but from last ten days I did generate a request Id number is JS-[protected] and this request was transferred to many people of your staff, I have all the messages.br...

Hi,
I am a customer of Livpure from last 35 months back & also I had purchased a three years AMC from you company in which you had given to me a guarantee that any parts of your RO will get damaged or any service request from your side, you company will do it.
but from last ten days I did generate a request Id number is JS-[protected] and this request was transferred to many people of your staff, I have all the screen shot...

I had complained of water leakage previously. Your executive detected a leakage from the UV filter. But, instead of replacing it, he put Cello tape on the filter The device was in AMC that time and despite paying for AMC the UV filter was covered with Cello Tape to plug the leakage. Now that the device is out of AMC and its again leaking, Livpure customer service is asking for money to fix the same old leagage which was covered with Cello...

Service Request for Livpure Bolt+Copper RO was assigned on 28 Feb 2023 after 220 days of purchase regarding Free 2 Services in 1 year by Livpure. the visit is pending since 1 march 2023.

I received a phone call on 1 march from a technician, who first demanded charges, after informing him about free service he requested a closure code on the phone call. Since then there is no call, no visit by a technician and the service is...

Your technician his name mr pankaj Bhatt..was call me but not come at my door step...and he was mention a reason i.e i am not received his call..but i talk 3 times with your technician..and give him my younger brother number he was available at home for attend your technician but your technician was not came...and his is lie i.e. not reachable .. my mother and brother is ill of drinking supply water...ppz take strong action against this technician...

Service of Livpure RO was used in Bangalore
I have had requested on 18th Feb for the cancellation of my subscription & asked for refund of my security.

Despite various calls & chasing customer care from 23rd Feb, 24th feb, 25th Feb, 27th Feb my device has not picked up yet.

Nither they are picking up my device nor processing my refund & infact their area manager is malaciously tells a lie that i have...

Dear HR Manager,

I am Sarita Suryakant Shinde stays at Badlapur West near Opp. Fatima High School would like to complaint about the service delivery of 2 years maintenance package of water purify. The service is not on time to time. as mentioned, every quarter will get maintenance service at door, but its not happening.

Kindly resolve the issue.

Waiting for your positive response.
br...

Hi Team,
Water purifier was working fine till its first free service, post which i have been observing that Purification quality has come down and also exit water is coming in normal pressure on and off which means it is just throwing away the water it was receiving. I have a serious concern about this as it good be hazardous to Health of our family. I have logged complaints 3 times so far they come and they service and say it should...