Dear Team,
I am writing to formally bring to your attention a concerning incident involving one of your service engineers, Mr. Anjaneya C (contact no. +[protected], during a service visit on 20th July 2025 for our Livpure WP Gaze RO+UV+UF 7-litre water purifier.
We had raised a service request through Reliance RESQ under our active AMC. The service request details are as follows:
Request ID: [protected][protected]
Date of Request: 15th July 2025
Despite being clearly informed that the product was covered under an AMC with Reliance RESQ, the service engineer insisted on a payment of ₹7, 790, assuring us that the amount would be reimbursed by the RESQ team. However, it has now come to light that he facilitated the purchase of an additional AMC from Livpure, which was neither required nor authorized by us.
The Reliance team has since declined the reimbursement, stating that they cannot cover charges related to a separate AMC. Furthermore, Mr. Anjaneya C has not responded to our repeated attempts to contact him. During our interaction, he also mentioned having done something similar with a previous customer, which raises serious concerns about recurring misconduct.
I kindly request your immediate assistance in the following:
Facilitate the reimbursement of the ₹7, 790 paid under misleading circumstances.
Initiate strict disciplinary action against the service engineer to prevent such incidents in the future.
I trust you will treat this matter with the urgency and seriousness it deserves. Please let me know if any further documentation or clarification is required from my side.
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