LivPure Complaints & Reviews

I booked livpuresmart on 11th Oct 2024 and paid a 6month amount plus security as well with Rs 4193. They committed me to install it next day, but they delayed it for 4 to 5 days. Then I had to get another RO service for my home and cancelled this order before delivery.
As per direction of customer support, I cancelled the delivery with delivery partner and raised my cancellation on 15th Oct 2024 over customer care. The same has been sent over mail to them as well.
Every day the customer support persons are saying once cancellation team will call me and will approve my cancellation. Then after that they will initiate my refund which will take another 5 days.
They are playing with me every day and many times, the customer care people also talked to me in harassing ways, where I am struggling to get my money back.

my registered mobile number is [protected] through which this order was raised.

I need my refund back.

Called several times for service, but no response.
Called their customer care, they informed there is an open service pending, which I didn't open, so they can't raise a new request.
They asked me to call the area manager tp get it closed, to open a new service request.
I Called the given numbers, 3 to 4 mobile numbers, no one picked the calls.
I've been facing this issue for nearly a week.br...

This is very rude behaviour from livpure and flipkart. Livpure stated that flipkart will return my faulty ro just purchased on 9th october. Flipkart says liveure will take care. I am really very disappointed with flipkart and livpure. I purchased the product on 9thoctober and the installation team installed it. Water tasted really very bad, black particles in water. They visited again on 11th october and said that the ro is faulty, replaced by flipkart. I placed a return request and flipkart said livpure will process the request. I called livpure on the new customer care number +[protected] and they said to write an email to [protected]@livpure.com. They gave me an automated reply stating my ticket number is generated ticket no:[protected]. I am not able to hear anything more from them. I reached out 10 times and also the calling team from livpure has no access to the email team and email team except automated reply has no way to reply. Now the livpure is starting to contact flipkart and the flipkart executive are saying to contact livpure. I can't afford to lose 6k in this cat fight. Please work in coordination instead of playing a blame game and help customers. I still have hope from flipkart that they might do something but no hope from livpure at all.. Really very bad service experience from installation to calling to emailing. They failed in all aspects.

Dear Sir/Madam,
I, R.R. Kasar, residing at NL-6-4-9, Sector 15, Nerul (E), Navi Mumbai - 400706, am a consumer as defined under the Consumer Protection Act, 2019. I purchased a water purifier from your company, Livpure Private Limited, under a subscription plan on 11th July 2023. Despite numerous complaints and repeated requests, your company has failed to provide the promised services and has not taken appropriate action to resolve...

I am writing to bring to your attention a serious issue with my Livpure RO service. I am currently on a rental plan costing Rs. 799 per month. On 17.09.2024 at 20:00 hours, I recharged my account with Rs. 799. However, despite the successful payment, the machine is not dispensing water, and my family and I are facing significant difficulties due to the lack of water supply.

I have repeatedly contacted customer care regarding...

They are unable to change the filter for last 8 days .

I will write all the background of my issue clearly for your better understanding. And I expect to have a clear and final solution to this issue.

1. I have registered for Livpure rental RO service on 16th Dec 2023 and paid Rs 1848.
1500 security + 348 Rs for monthly subscription charges.

2. I have asked to subscribe annually as it would cost me less, but customer care person from livpure insisted me...

I had raised a Complaint that water is coming very slow from my RO.
Complaint No - JS-[protected]
Raised on - 29th Aug 2024.

I had to follow up multiple times and then technician visited on 6th Sep 2024 and then he said some part needs to be replaced and he has not yet come back.
This is a very poor Service by the Livpure company, i had paid for my extended warranty and this is the service which i am...

Purchased an RO Water purifier on July 6th, 2024, by paying 1499 and was promised refund if the product is not satisfactory, but now when i raise a complaint for refund, and customer care agent says that there is 90 days locking period and no refund can be done now, but they will take the unit back. So that's a false promise done even on their website nowhere they have mentioned about the locking period of 90 days. So this is a serious cheating...

Registered mobile number [protected] and job sheet no.-JS-[protected] but pre filter's multi layer candle not changed how to multiple times close my grievance.

Pls look into this matter and do the needful

Date of incident- 17th Aug 2024
[protected] is my cell number

I have registered Liv pure Water Purifier service as machine stopped working with 3 months from the purchase date and on 17th August 2024, I logged the complain and my purifier is under warranty as well. But even 5 days passed no one has come to my home to check the issue and I have done multiple calls to customer care and their escalation persons (Escalation Level1: [protected], Level2: [protected], Level3: [protected] Team Livpure [protected]) as well but proper response I am not getting. I have 2 Kids and water is basic needs for all the people. I feel this company doesn't care about consumer satisfaction
service request No.JS-[protected]

As service is very bad I will not interested with this product now.. I need my money refund, so that I can switch to other purifier like - best is Kent. Please help me out for the refund.

Thanks,
Sujit
[protected]

Team i am a customer for Livpure since 6 months recently i had shifted my house. on[protected] i had raised request for relocation but i had not got any responce from Livpure. on[protected] i had shifted the machine to new address with the help of 3rd party. on[protected] on otp based one of the person visited and took purifier. from then i am getting calls from installation team but still i had not received any machine till now. many times i had spoken with call center but on every call they are updating will arrange call from concern team but till date i had not received any resolution calls. more over i had kept mail to concern team also i had not got any resolution. to day i got an tretaning call from call center like legal action and machine is with me only they are not ready to ear my concern. so i request you to solve the issue

I want to inform you that on 28.04.2024, I had applied for the subscription of RO water filter from www.livpuresmart.com by paying a monthly subscription of Rs.499 and one time refundable deposit of Rs.1499. But due to some unavoidable circumstances, I talked on their customer care number [protected] on 28.04.2024 evening to raise the cancellation request and not to deliver the RO machine they said that the cancellation request has been...

My previous complaint was made on[protected] "JS-[protected]" but unfortunately, no one has visited to address the issue. I am extremely disappointed in the lack of response and urgency shown by the LIVPURE team, Customer care also promised that the technician will be visiting soon and they have provided area code person number but still no response from everyone ..Could you look into this matter urgently and take necessary actions to resolve the issue... Totally no response...

We had subscribed for a Rental RO water filter from Livpure in Jun2023. as per service agreement the RO servicing/maintenance and annual filter change was companies responsibility. Self had raised a service request on 29th Jun 2024 for Filter change due to completion of a year and filter status was showing BAD in company App. Even after 7 days, many follow ups on email, phone and multiple service requests company has not changed the filters and we are forced to use same unit with filter in BAD status, The Local allotted vendor does not attend the allotted service, Keeps on rescheduling the service slots and at times cancels without informing. Does not respond to calls and messages. Customer care just takes the complain and give standard assurance of resolving but no solution provided till date.

Really unprofessional work by livpure

JS[protected] was raised during AMC period,

Not paid attention, then raised a Compliant with id[protected]

Team did not resolve or looked unintended to resolve. Finally my complaint was canceled without a single visit. Moreover my number was shared with third party vendor Gagan who keeps calling and tries to tell me that dont buy AMC from livpure, buy from me. I do not know why such type o[censored]nprofessional behavior by one of the top RO firms in India. Sunita did not pick up call multiple attempts, Gaur city supervisor did not respond to calls or sms. Customer care tried to show that I am the one who is guilty. Really unfortunate

As on[protected]

On the registered client phone number [protected], I have been using 'Livpure Smart Zinger Copper' Water Purifier on subscription basis with a monthly charge of around 700 rupees since the June of 2022. But since the last one and half month, I've been having issues with the purifier and Livpure is not resolving them in time. The attached image shows the complaints raised and how they are not resolved for days....

I have bought livpure coolbliss 65l air cooler from amazon. On 10th June 2024 courier service delivered that cooler. When I plugin it it was not working so I lodged a complaint for repair on 10th June 2024. After the call I got a message from livpure that they have appointed a technical person whose name is Shivshambhoo Kumar. My service request number is JS-[protected]. On 11th June 2024 I got a call from Shivshambhoo Kumar and he asked me when and from where you bought that cooler and I told him. After that he said return the cooler but I said I don't want to return please fix my cooler but he didn't come. I then called livpure customer care and told them the whole story and they assured me that technician will come on 12th June 2024 but he didn't come again. After that I again called customer care and was given Ritesh Yadav's number, I contacted him and he said that he will contact Shivshambhu and update me, but I did not receive any call from anyone. On 14th June I again called Ritesh Yadav and he said that he will talk to the technician and give me an update. But after that neither did I get his call nor did he pick up my call, so I called customer care and told them that the technician has not come. Customer care told me to wait for 2 hours, they will arrange a call from a senior official for me, but I did not receive any call. On 15th June I contacted customer care and told them about the issue, but they disconnected my call and after that my service request was rejected. After that I called customer care many times to forward my call to higher officials so that I can ask whether my cooler will be repaired or not but they did not pay attention to me and when I requested them again and again, they also disconnected my call.

Urgent: Request for Service Disconnection and Refund - Ticket #[protected]

Dear LivPure,

I am writing to formally address my request for the disconnection of your service due to persistent issues and to seek clarification regarding a recent notice I received.

The main problem leading to my request for service disconnection is that the hot water from the device smells unpleasant. Additionally, the Total Dissolved Solids (TDS) level of the water is 10, which is highly dangerous and poses several health risks. Despite multiple attempts to resolve these problems, the issues persist, which is why I initially requested the service disconnection. As health is our top priority, it is unacceptable to use a purifier that compromises our well-being.

During my initial request to disconnect the service, I also asked for the return of the advance payment associated with ticket number[protected].

However, the service has not been satisfactory:

No one came to collect the device, nor did anyone address the ongoing issue.
I was informed that higher management would contact me to resolve the issue, but unfortunately, I never received any such call.
Two days ago, a representative from the Livpur team contacted me, stating that they wanted to pick up the device. I agreed to this and inquired about my advance payment. I was assured that I would receive an email confirmation during the pickup, with the payment to follow later, to which I also agreed.

Today, I received a threatening notice claiming: "May we also bring to your notice that your failure in handing over the said product may amount to criminal breach of trust, a criminal offense, punishable under section 406 of the India Penal Code. You are also called upon to make the payment of the total outstanding amount of 3995/—, " which is untrue and distressing.

This situation is unacceptable, and I urge you to address the following immediately:

Date:

Arrange for the collection of the device at the earliest convenience.
Process the refund of my advance payment as previously agreed.
Clarify and retract any false accusations made against me.
I look forward to your prompt resolution of these issues to avoid any further escalation. Please contact me directly at [protected]@gmail.com to confirm the arrangements.

Sincerely,
Bhanu

To renew the AMC of my Livpure Water purifier, I searched the Livpure website for an AMC package, soon after that I got a call from your associate and she told me the details of my waterpurifer including model, serial, address etc. and offered a discounted price for 2 yrs AMC.
She told me to make the payment to the engineer who is going to visit and shared the QR code to pay.
However no technician came till now. Please look into the matter ASAP.
I feel like your employees only spying the data and sharing it with their connections outside to do fraudulent activities.

Incident date: 23-May-2024
Serial number of the product: DCIW34D1020413

I have the whatsapp chat screenshots and share the details to customer care email, but no response after 5+ days.