LivPure Complaints & Reviews

### **Complaint Against Livpure: Service Delay, Negligence, and Fraudulent Practices (Request No: JS-[protected])**

**Product Name:** Livpure Glitz Water Purifier
**Issue Start Date:** 15th January 2025

I am filing this complaint to highlight the unprofessional behavior, negligence, and fraudulent practices I have encountered from Livpure’s service team.

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### **Detailed...

Hi,
I have LIVPUR touch + model, 2nd AMC started on June 2023 and valid till June 2026, We were in Bangalore and moved to Chennai on May 2024.
In Bangalore service was very good and on time.
After moving Chennai filter life was low raised the request in june, they took 2 month to replace the simple filter, after that water was leaking and told motor is faulty and took 3 month to replace. Again water started leaking after...

I received a notice from LivPure smart end regarding the return of Livpure machine.
I am writting you to address you as I have been an active member of your services for 1 year.

While moving out of Bangalore I requested service cancellation well in advance on 3rd August and had moved out of the house on 20th August.
In the span of 17 days I did not receive any communication even after multiple attemps to call...

Ear Sir/Madam,

I am writing to bring to your attention the ongoing issues I have faced with a water filter (S.No. E6OW45D1030853) purchased on 8th August 2024. Despite several complaints and visits from your service personnel, the product has remained defective and unusable since installation. Below are the details of my complaints: 1. Complaint Number JS-[protected] dated 10.08.2024 (Closed on 18.08.2024). 2. Complaint...

Livpure water purifier AMC still not being updated, even though multiple Ticket raised to livpure customer service desk. Ticket No history :[protected],[protected],[protected],[protected],[protected],[protected] livpure pep pro++ Serial no DAGW44D1002880, Date of purchase 22May 2017 .

As my livpure machin s not working from 30th Nov 2024, while calling several time to livpure customer desk, they told AMC not...

Livpure not picking up machine after I disconnected the service, 20 days back. I'm just getting false assurance and status. Without giving me a call or visiting my place they mentioned that the attempt failed after multiple tries and visited my premises. I'm not getting my deposited money back also.

This is the worst service I have ever experienced.
They have raised Ticket No:[protected]
Registered Mobile no...

JS - [protected]
I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I own- RO - Zinger model with 2 Years of AMC still active.

Despite raising a request to change the filter over a week ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.
This level...

I am writing to express my dissatisfaction with the Livpure water purifier installed on 9th November, and to formally request its return and refund.

On the very day of installation, we encountered a serious issue: the entire kitchen was flooded with water due to the purifier malfunctioning. This situation not only created a significant inconvenience but also resulted in potential water damage to our kitchen.

We...

We have requested service for our water purifier through livpure website on 28th September, 2024. They have asked us to pay Rs.4369/- beforehand for the service. After payment was done, they have given us a number of service agent. When we have called him regarding service, he told us that he did not receive any service request from the company. We contacted the company regarding this, but they did not take any action against this and even...

I booked livpuresmart on 11th Oct 2024 and paid a 6month amount plus security as well with Rs 4193. They committed me to install it next day, but they delayed it for 4 to 5 days. Then I had to get another RO service for my home and cancelled this order before delivery.
As per direction of customer support, I cancelled the delivery with delivery partner and raised my cancellation on 15th Oct 2024 over customer care. The same has been sent over mail to them as well.
Every day the customer support persons are saying once cancellation team will call me and will approve my cancellation. Then after that they will initiate my refund which will take another 5 days.
They are playing with me every day and many times, the customer care people also talked to me in harassing ways, where I am struggling to get my money back.

my registered mobile number is [protected] through which this order was raised.

I need my refund back.

Called several times for service, but no response.
Called their customer care, they informed there is an open service pending, which I didn't open, so they can't raise a new request.
They asked me to call the area manager tp get it closed, to open a new service request.
I Called the given numbers, 3 to 4 mobile numbers, no one picked the calls.
I've been facing this issue for nearly a week.br...

This is very rude behaviour from livpure and flipkart. Livpure stated that flipkart will return my faulty ro just purchased on 9th october. Flipkart says liveure will take care. I am really very disappointed with flipkart and livpure. I purchased the product on 9thoctober and the installation team installed it. Water tasted really very bad, black particles in water. They visited again on 11th october and said that the ro is faulty, replaced by flipkart. I placed a return request and flipkart said livpure will process the request. I called livpure on the new customer care number +[protected] and they said to write an email to [protected]@livpure.com. They gave me an automated reply stating my ticket number is generated ticket no:[protected]. I am not able to hear anything more from them. I reached out 10 times and also the calling team from livpure has no access to the email team and email team except automated reply has no way to reply. Now the livpure is starting to contact flipkart and the flipkart executive are saying to contact livpure. I can't afford to lose 6k in this cat fight. Please work in coordination instead of playing a blame game and help customers. I still have hope from flipkart that they might do something but no hope from livpure at all.. Really very bad service experience from installation to calling to emailing. They failed in all aspects.

Dear Sir/Madam,
I, R.R. Kasar, residing at NL-6-4-9, Sector 15, Nerul (E), Navi Mumbai - 400706, am a consumer as defined under the Consumer Protection Act, 2019. I purchased a water purifier from your company, Livpure Private Limited, under a subscription plan on 11th July 2023. Despite numerous complaints and repeated requests, your company has failed to provide the promised services and has not taken appropriate action to resolve...

I am writing to bring to your attention a serious issue with my Livpure RO service. I am currently on a rental plan costing Rs. 799 per month. On 17.09.2024 at 20:00 hours, I recharged my account with Rs. 799. However, despite the successful payment, the machine is not dispensing water, and my family and I are facing significant difficulties due to the lack of water supply.

I have repeatedly contacted customer care regarding...

They are unable to change the filter for last 8 days .

I will write all the background of my issue clearly for your better understanding. And I expect to have a clear and final solution to this issue.

1. I have registered for Livpure rental RO service on 16th Dec 2023 and paid Rs 1848.
1500 security + 348 Rs for monthly subscription charges.

2. I have asked to subscribe annually as it would cost me less, but customer care person from livpure insisted me...

I had raised a Complaint that water is coming very slow from my RO.
Complaint No - JS-[protected]
Raised on - 29th Aug 2024.

I had to follow up multiple times and then technician visited on 6th Sep 2024 and then he said some part needs to be replaced and he has not yet come back.
This is a very poor Service by the Livpure company, i had paid for my extended warranty and this is the service which i am...

Purchased an RO Water purifier on July 6th, 2024, by paying 1499 and was promised refund if the product is not satisfactory, but now when i raise a complaint for refund, and customer care agent says that there is 90 days locking period and no refund can be done now, but they will take the unit back. So that's a false promise done even on their website nowhere they have mentioned about the locking period of 90 days. So this is a serious cheating...

Registered mobile number [protected] and job sheet no.-JS-[protected] but pre filter's multi layer candle not changed how to multiple times close my grievance.

Pls look into this matter and do the needful

Date of incident- 17th Aug 2024
[protected] is my cell number

I have registered Liv pure Water Purifier service as machine stopped working with 3 months from the purchase date and on 17th August 2024, I logged the complain and my purifier is under warranty as well. But even 5 days passed no one has come to my home to check the issue and I have done multiple calls to customer care and their escalation persons (Escalation Level1: [protected], Level2: [protected], Level3: [protected] Team Livpure [protected]) as well but proper response I am not getting. I have 2 Kids and water is basic needs for all the people. I feel this company doesn't care about consumer satisfaction
service request No.JS-[protected]

As service is very bad I will not interested with this product now.. I need my money refund, so that I can switch to other purifier like - best is Kent. Please help me out for the refund.

Thanks,
Sujit
[protected]