[Resolved]  Livpure — installation request

Address:Hyderabad, Andhra Pradesh, 500093

I have moved to hyderabad from mysore on 5th aug and then placed a request for re-installation of my livpure ro water purifier. Initially, the call centre people said they would have the technician sent in 48 hours. When no response was there for a week, i called up again. They took the address again and said that my address is not matching the pin code that i am stating. I gave all the nearby places and also informed that even on google search, my apartment address is the same. Then they said they will take care. Still there was no response. Then i raised an online complaint/request. Thereafter, someone from bangalore called me and asked when they can come for service. When i said that i am in hyderabad and not in bangalore, they said someone else will contact me from hyderabad. After a couple of weeks, i got a call from livpure customer care whether i am fine with the service. When i told them how frustrated i am and explained the entire story, they apologized and said that they will get it done in 24 hours. But so far nothing has happened. It has been a very sad and frustrating tale of events and now i have vowed never to go with livpure for me, my family and all the people that i know who are looking at livpure products.
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Jan 13, 2020
Complaint marked as Resolved 
LivPure customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2019
LivPure Customer Care's response
Dear George, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure
Complaint comments 

Comments

One thing you and everyone who is thinking of a livpure water purifier should keep in mind that THEY DONT CARE ABOUT ANY SLA or ANY PROMISE THEY MADE. These are for the sake of saying only. When they dont respond to a fresh installation service, how can you expect some other service after use from them. SIMPLY THEY DONT CARE.
LivPure Customer Care's response, Dec 13, 2019
Verified Support
Dear Akshya, we believe that your concern has been addressed. Do let us know if you need any further assistance.

Regards,
Team Livpure

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