[Resolved] Livpure — leakage in water purifier. | |||||
Hello, I have purchased "livpure glo 7-litre ro + uv + mineralizer water purifier" on 8 october 2017 and it is still in warranty. After few months i have faced leakage problem in my water purifier, then i called livpure customer care to look into this issue but after making 2, 3 call with 10 to 15 min of hold they finally picked my call they say they will send their technical staf in maximum 24hrs to my to my doorstep, i have raised the complaint on 4th may 5pm in between i called 2, 3 times and after 24 hrs passed i called again now the executive says you please call to the technical department with the number provided, so i called to the department they say they dont have enough staff right now please raise a complaint on livpure customer care, serously? I again called customer care on 5th may 8:30 to 9:00 pm. I have told all my issues and the executive says please call again to the department. When i asked why this is not getting resolved he disconnected the call. I did not see anything like this in any customer care. If you can help! Please my details: Product name : livpure glo 7-litre ro + uv + mineralizer water purifier (White) My number : +91-[protected] Mail id : [protected]@gmail.com Was this information helpful? | |||||
Jul 5, 2018 Complaint marked as Resolved LivPure customer support has been notified about the posted complaint. Verified Support May 08, 2018 LivPure Customer Care's response Dear Ashish, Apologies for the inconvenience caused. We have noted your concern and shall get back to you. Regards, Team Livpure Verified Support May 23, 2018 LivPure Customer Care's response Dear Ashish, Please be assured that our team is working on resolving your concern on priority. Request your patience in the interim. Regards, Team Livpure Verified Support Jun 04, 2018 LivPure Customer Care's response Dear Ashish, We believe that your concern has been resolved. Do let us know if you need anymore assistance. Regards, Team Livpure | |||||
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I have 4 year old Livpure GLO 7 litre. Since Friday(March 5), it is leaking. I have called customer care at least 5 times and the job sheet is open but no one has bothered to rectify it. I would rate this company very low on customer care and ensure that no one in my circle ever purchases a LivPure product.
Horrible experience. Their AMC is a scam. The same technicians are willing to come if we pay. Otherwise they don't respond.