Livpure — Liv bolt plus copper: no resolution provided for the service request since 8 days with acmc

I am writing to escalate a service issue that has remained unresolved for over 8 days despite repeated follow-ups.

I purchased an *Annual Maintenance Contract (AMC)* from Livpure 8 days ago on 7th June 2025 and immediately raised a service request for my malfunctioning water purifier. Since then, I have been continuously asked to call different service personnel, but *no actual service or resolution* has been provided.
They said they are looking into this, and after 3-4 days of follow up they informed me that my ACMC was not linked with my purifier, I wonder how because I brought it from their website with registered mobile number only.
After that they closed my old request and raised a new request on 11th June 2025. They sent a technician then he checked and found the root cause of the problem.
On the same they I again called service centre and they said they will send the technician to fix the issue but today it's 15th June and no one showed up.

To make matters worse:

* Calls are not being picked up by the assigned personals.
* The behavior of some representatives has been unprofessional.
* Emails have gone unanswered.
* My family and I have been left without clean drinking water for over a week.

This is *extremely disappointing and unacceptable*, especially from a reputed brand like Livpure.

Please treat this email as an *urgent escalation* and ensure that a qualified technician visits and resolves the issue *within 24 hours*. If this issue is not addressed promptly, I will be forced to take further action, including:

* Filing a formal complaint with the *consumer forum*.
* Sharing my experience across *social media platforms* and *review sites*.
* Requesting a *full refund* for the AMC due to breach of service terms.

I hope to receive a swift and professional resolution to this matter.