| Address: Livpure Private Limited, Plot 39, Sector 4, IMT Manesar, Gurgaon, Haryana 122050 |
| Website: www.livpure.com |
I bought a Livpure Allura Premia 7L RO+UV+UF water purifier (Serial No. E20L12D1000053) on Flipkart in April 2024. The invoice clearly says "No Service Cost for 2.5 years - All Filters Included". The plan ends around 19 October 2026.
For 29 months, not a single filter was changed. Every time a technician visited, he said no change was needed, even though the water taste had become bad.
After I complained in writing, a technician visited on 26 September 2026 (Service Request JS[protected]. He changed only the sediment and carbon filters, and refused to change the RO membrane and alkaline filter, saying the company would question him if he changed all filters in one visit. The purifier stopped working again the same day. I raised a new request, JS-[protected].
Since then, my complaints have been closed three times without any work being done:
1. On 27 September 2026 (Sunday), Livpure called me once at 10:14 AM. I missed it. At 10:18 AM, just 4 minutes later, my National Consumer Helpline complaint was closed as "Not contactable". I called back the same number 8 times that day.
2. On 1 October 2026, my next National Consumer Helpline complaint was closed with the remark "Service delivered". No technician has visited since 26 September.
3. On 3 October 2026, I got an email saying Ticket No.[protected] was "resolved". It is not.
I have screenshots of all of this, along with my invoice, call log and a video of the purifier stopping.
What I want:
1. Replacement of the remaining filters: RO membrane, alkaline/copper filter and UF membrane, and a check of the UV lamp
2. Repair of the problem that makes the purifier stop working
3. The work honoured even after 19 October 2026, since all my complaints were raised within the plan period
4. No more closing of complaints without actual service
Livpure Ticket Nos:[protected],[protected]
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