Livpure — Livpure amc fraud-quality issues

I have purchased a livpure (Liv-pep-proplus+) water purifier with serial no d8iw44d1042446, on 23/10/2018 from flipkart pvt ltd. There arised a problem with it and i raised a complaint on 16/02/2020 for which a technician visited and said that purifier has ro problem and it has to be replaced for which charges would be rs 3000/. He provided me another option and asked me to take amc as the entire responsibility of water purifier will be taken care by livpure and i need not spend anything for services or damages. Believing his words, i further extended the warranty for another 2 years by paying an additional amount of rs 7000/ on 20/02/2020.
Now again within 5 months, purifier was not working after raising a series of complaints and follow ups from the past one month with job sheet no js[protected], a technician visited and said that ro needs to be replaced and charges to be paid is rs 4000/ as ro will be replaced only once per year. This was not told to me while selling amc. I was amused by the fact, that a brand new livpure water purifier which i purchased worked fine for 1 and 1/2 year and the replaced ro filter which was refurbished mostly (Not a brand new ro filter) did not even last 6 months as all the operating conditions remained same which seriously raises the quality of products and services of your company.
Under the above circumstances, i request you to kindly repair it or replace it immediately.
Thanking you and looking forward for favourable response from your end.

Regards
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LivPure customer support has been notified about the posted complaint.
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Comments

Dear Sir, we are sorry to hear about your experience. Kindly provide your registered contact number so that the team can get in touch with you.

Regards,
Team Livpure
Dear Team,

The registered contact number is [protected] and looking forward for a proper resolution.
Thank you for providing the contact details. The concerned team will get in touch with you.

Regards,
Team Livpure

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