[Resolved] Livpure — livpure magna ro water purifier - service and free filter replacement | |||||
I purchased two units of livpure magna ro water purifier from flipkart and requested to install one of them in davangere and one in bangalore. The service center person visited my home in davangere and was confused about the model as he was never trained to install magna filter. I helped him and almost installed it myself except for him to drill holes in wall and install the nails for the unit. I did not mind anyway as the installation was done ultimately. After the installation, till date, there has been no visit from the service center in davangere and they are saying that the maintenance service was booked in bangalore address so it is all done and without providing even a single service, the warranty is going to end. The bangalore service center is doing well and they have done their job of installation and maintenance but not in davangere. The service center did not provide the free sedimentary and carbon filter that was supposed to be replaced and now they are saying they cannot provide it and trying to confuse with lots of reasons. This clearly shows that the service center in davangere is misusing the sedimentary and carbon filters allocated for customers and selling it to others taking money. When i registered a complaint with customer care, i was asked to contact mr. Anup who is the incharge of this area but mr. Anup is not at all responding on the phone and is not answering sms too. This is very bad and not at all a good support from livpure and nobody is handling these complications and there is no escalation possible anymore. Was this information helpful? | |||||
Mar 17, 2019 Complaint marked as Resolved LivPure customer support has been notified about the posted complaint. Verified Support Jan 02, 2019 LivPure Customer Care's response Dear Nandish, we're sorry you had this experience. Please share your registered contact details and our team shall get in touch with you on the same.Regards, Team Livpure Verified Support Jan 03, 2019 LivPure Customer Care's response Dear Nandish, to assist you further, we would require your registered contact number. Request you to share the same with us.Regards, Team Livpure Verified Support Jan 16, 2019 LivPure Customer Care's response Dear Nandish, we can only help you if you share your registered contact number. Request you to kindly do the needful.Regards, Team Livpure Verified Support Feb 14, 2019 LivPure Customer Care's response Dear Nandish, it shows "[protected]" kindly share it again so that we can connect with you. Regards, Team Livpure | |||||
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