Livpure — Livpure- mental harassment post cancellation of subscription after 2 years

I had informed Livpure company in advance on 15th May 2024 that I would be relocating from Bangalore and requested that the RO machine be picked up before my move. On my very first call requesting pickup, the customer support representatives informed me that the machine would be collected within approximately 4-5 working days. However, when there was no response from your behalf, I once again raised a ticket on May 26th, 2024, and May 27th, 2024. I have mentioned numerous times to your representatives that I have to leave the premises on May 30th, 2024, and to come and collect it on or before that day. Which is why I issued my first ticket 15 days prior to give them ample time to follow their process and come pick up the RO. I have been on numerous calls with the representatives during those 15 days when my request for collection was not met. Instead, I was forced by them to continue the subscription even after mentioning very clearly that I would be leaving the city and, therefore, do not require their services anymore, and for them to kindly come and collect the RO machine.

Relying on this assurance, I continued coordinating with your team and made repeated follow-up calls thereafter.

Despite repeated requests and sufficient prior notice, no representative visited for the collection of the RO machine before my relocation.

Now after 2 years they are threatening me with legal notices for failure on their part to come and collect the RO even after giving them ample opportunity to do the same. They are mentally harassing me by sending legal notices and not replying to emails even asking them again and again to come pick up the RO. they don’t come and pick up and play such tactics, no matter how cooperative you are, they are not. This mental harassment has continued for way too long. I have emailed them multiple times that even though I don’t live there I will help them arrange a smooth transfer of RO but they don’t want to do so, all they want to is trouble and Harass their customers. Very tired of this.