I am sharing my experience so that no one else has to go through the level of frustration, stress, and time wastage that I have faced with Livpure/Livpure Smart.
My purifier was installed on 3rd November, and immediately the TDS dropped to an unsafe level of 20. Since then, I have raised multiple tickets, yet no technician visited on time, many calls went unanswered, and several tickets were closed without anyone contacting me. In some cases, the assigned technician had already left the company.
Customer support repeatedly made false promises (including by Mansi and Harish), assuring visits that never happened. When a technician finally came, the purifier developed new issues — the tank began draining on its own, and the machine stopped filling properly unless the main switch remained ON.
Despite constant reminders, the tap was never replaced, and the one-week free recharge promised by Livpure was never activated. This resulted in a technician visit that served no purpose. For an entire month, I could not consume even 1 litre of water and had to purchase drinking water from outside.
To make matters worse, when the technician visited last, the Head of Rentals specifically instructed him not to replace the tap and not to repair the purifier because my recharge was not active — even though the promised free recharge was never given in the first place.
When I asked for a full refund and removal of the machine, the company stated that a refund is not allowed before 90 days. This is turning into a nightmare. I cannot install another purifier, and in the meantime, I am forced to keep buying water from outside due to their non-functioning machine.
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