Livpure — LivPure Zinger Copper RO: No response from LivPure service

Hello Sir,

Complaint Number: JS-[protected]
Complaint Date: 31-May-2021

I have ordered the "LIVPURE Zinger Copper 6.5 L RO + UV + UF + Minerals Water Purifier 70% Water Recovery (White)" from Flipkart on May 22, and it delivered on May 23. Installation was done on May 30 and the RO is not working properly starting that evening. I've raised a complaint to LivPure service on May-31 (JS-[protected]).

No one responded for 5 days and I keep calling them daily and was escalating the complaint, after 2 weeks on June 12 the service guy showed up and surprisingly he don't know about this RO and it was his first time to see this RO. So he did not fix the issue and left by saying that they will send another person, but no one showed up till today even after multiple calls.

Whenever I call to the customer care people they would give me some people numbers and asked me to contact them, but they are useless.

Satya Narayana: [protected]
Anil Kumar: [protected]

I am really frustrated to call them and I lost hope and Trust in LivPure. And, I will never suggest anyone to buy LivPure products. I don't know how Sachin Tendulkar is endorsing such a company that has no respect towards its customers.

Since I've already lost my hope, I am not expecting any service from them but I want them to take the RO back and return my amount (14, 499/-).

Please help me to get my amount back.

Thank you,
Chandrashekhar.