Livpure — received legal notice from livpure smart

I received a notice from LivPure smart end regarding the return of Livpure machine.
I am writting you to address you as I have been an active member of your services for 1 year.

While moving out of Bangalore I requested service cancellation well in advance on 3rd August and had moved out of the house on 20th August.
In the span of 17 days I did not receive any communication even after multiple attemps to call the customer care.
Post that we moved out of flat and we had no way to cummunicate back to you for the machine.

While raising a request I was promised that within 15 days the machine would be picked up and I waited till 20th August.
No one came till that time and after I moved out I received a message on which I did not have any hand and have informed them I am not in Banglaore anymore.

There was a person did come to remove the connection around 7 or 8th August but no one came to pick the machine after that.