Livpure — Refund of money for services not rendered by Company

Dear Sir/Madam,

I am writing to seek your assistance regarding a serious consumer grievance against Livpure, concerning failure to provide prepaid services, non-adjustment/refund of the unused service period, and an unjustified demand for payment accompanied by a threat of legal action.

I have been using Livpure’s water service for more than two years. My most recent recharge was for a one-year service period, with the validity extending up to 30 April 2026.

However, during the first week of April 2026, the service was stopped despite the prepaid plan still being valid. I immediately registered a complaint with Livpure and followed up with their team repeatedly. After continuous follow-up, the service was finally restored only on 28 April 2026.

This meant that the service remained unavailable for approximately 14 days during the prepaid validity period. Since the validity of my plan was ending on 30 April 2026, I contacted Livpure and requested that the service validity be extended by the corresponding unused period of 14 days so that I could avail the service that I had already paid for.

Despite my request, Livpure did not extend the service period. I therefore requested that the amount corresponding to the 14 days o[censored]nused service be refunded/adjusted, and that I be allowed to hand over the equipment. However, the company did not arrange for collection of the equipment or provide a satisfactory resolution.

To my surprise, I have now received a threatening communication from Livpure demanding ₹2, 645 as alleged usage charges, despite the fact that the service was under a prepaid plan and the equipment/service was not functioning for the disputed period. I have also been threatened with legal action, with reference to Section 406 of the Indian Penal Code (IPC), if the demanded amount is not paid.

I strongly dispute this demand. I have not refused to return the equipment and have repeatedly indicated my willingness to hand it over. The company’s failure to collect its equipment cannot reasonably be treated as my refusal to return it.

I request the Consumer Complaints Forum to kindly examine this matter and assist me in obtaining appropriate relief, including:

Withdrawal of the demand for ₹2, 645 and any associated charges.

Refund/adjustment of the amount corresponding to the approximately 14 days of prepaid service that were unavailable due to Livpure’s service failure.

Arrangements for immediate collection of the Livpure equipment, without imposing any additional charges on me.

Appropriate action regarding the threatening communication and demand for payment, particularly where I have consistently expressed my willingness to return the equipment.

Appropriate compensation/relief for the inconvenience, repeated follow-ups, service disruption and harassment caused by the matter.

Any other relief that the Forum considers appropriate under applicable consumer protection laws.