Livpure — refund policy of livpure products

Address: Plot No 221, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016

Purchased an RO Water purifier on July 6th, 2024, by paying 1499 and was promised refund if the product is not satisfactory, but now when i raise a complaint for refund, and customer care agent says that there is 90 days locking period and no refund can be done now, but they will take the unit back. So that's a false promise done even on their website nowhere they have mentioned about the locking period of 90 days. So this is a serious cheating case and there is no other contact available apart from the customer care email ids and phone numbers, the ombudsman email id is missing, and escalation contacts are also missing.