Livpure — Regarding servicing of water purifier

We have requested service for our water purifier through livpure website on 28th September, 2024. They have asked us to pay Rs.4369/- beforehand for the service. After payment was done, they have given us a number of service agent. When we have called him regarding service, he told us that he did not receive any service request from the company. We contacted the company regarding this, but they did not take any action against this and even after a month, we still did not receive any service . We are requesting for a refund.