[Resolved]  Livpure Ro System — avoid this company at all costs

Address:Chennai, Tamil Nadu

I am Deenadayalan bought a brand new Livpure Touch Plus RO
system and installed on Feb 13, 2014. The installation was made by Pandiyaraj
from Livpure. Livpure RO system offers the prizes via scratch card to the
customer and this card will be given to the customer during the product
installation. During my installation Pandiyaraj didnt brought scratch card and
he promised that he is going to give within two days. But he didnt and last two
days he is not picking the call. I registered my complained to Livpure customer
care and they gave the word that this going to be issued within 24 hours and
one of our technician going to be called. After that customer care sent my
complaint number along with the contact technician mob# via SMS. But I never
ever received any call from that technician and who name is V. Babu. I made
call 3 times and 4th time he picked the call and answered that he is not going
give directly to my home instead he is going to say the registered number
[honestly I dont know how I can believe that this is the registered number
allocated to me] through phone after 10 mins. Story continues I didnt get any
reply from him and he didnt pick my call when I made call. Still I am not
getting any proper response from anybody and no one give a call back.

During the product market, dealer and Livpure sales manager
Karthick gave lot of attractive words but nothing is happening now. I spent
more money to buy a product because of service. Even this is not service and I
am asking the prize which offers Livepure but this people dragging day by day
and never giving any reply. Now I dont have hope that this people going to
offer best service if my RO system gets trouble. All it shows that this people
also same like other RO company and no making difference.


My suggestion is, if you opt for this product, please be
sure that whether you are going to get all the benefits offered by Livpure. If
the technician didnt bring the scrach card then dont sign the guarantee card,
ask them to bring the card and then get the sign from you.


Deena
Medavakkam, Chennai
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Aug 13, 2020
Complaint marked as Resolved 
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Livpure customer service takes the call and promises that technician will call within 2 hours and problem will be resolved in 24 hours. But the reality is that no one calls. I myself need to follow-up and get the problem resolved. It is another thing is we are getting lots of problems which is again product defect but customer servicing is equally bad. I have lodged complaint 4 days back and no response. I called customer service and escalated. I called local office number received from customer service. First one rude attendent took the phone and then rudely asked to call later. Now, no one is picking up phone. I am planning to get rid of this product and get a better one but this time I will research for better customer service. For those who are planning to buy livpure, I would recommend not to. Don't get fooled by Sachin Tendulkar as he is not going to fix this product.
Yes you are correct Shankar.
the worst after sales service ever.
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YES it is true I also have very similar complaints as expressed by Deena,

I was not given any gift *PHP Spellcheck Trial* or Pandiyaraj never attends service calls.

Worse replaced by suresh, again nerver pick ups the call, customer care is only mute spectator.

Every product sold by Live pure ( luminous group) percentage of money to Sachin Tendulkar,

After spending hard earned money 15 K to by Live pure we paying money for poor Cricketer?


Any one is noticing?????

PLEASE DONT BUY LIVEPURE WATER PURIFIER
Please don't buy this product, they don't have any service - it just 6 months old and the RO is not working, we also paid for the AMC of 4 years but no response from them. We are going to file a complain to Consume Court.
We apologise for the inconvenience caused. We will look into the matter and get back to you immediately. Regards, Team Livpure
Worst service providers. do not buy
Pathetic service system. They quickly take the service request, but never send anyone to process the request.

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