Livpure — RO water purifier not working

Extremely disappointing experience with Livpure. My purifier has been non-functional for more than a week, leaving me without a reliable source of drinking water at home. I have been repeatedly trying to contact Livpure customer care through their helpline, app, email, technicians and the local representative, but getting someone to actually take ownership of the issue has been nearly impossible. Customer care calls repeatedly go unanswered, technicians keep passing me from one person to another, and the local representative has not responded to my calls. What makes this even more frustrating is that Livpure had sold me an annual maintenance plan and taken payment for it, yet when the purifier actually requires service, getting the promised support has become a completely different story. After repeated follow-ups, I finally received a generic email saying that my complaint had been registered under Ticket No.[protected] and that they would “get back at the earliest.” After more than a week without a working purifier, “at the earliest” is not a service timeline. I expect a company providing essential drinking-water equipment to have basic accountability and an effective service network. I would strongly advise potential customers to think very carefully about Livpure’s after-sales service before purchasing a purifier or maintenance plan.