Livpure — Service Engineer got the payment for ACMC and provided the receipt but same not updated

Biswajeet2021

Aug 30, 2021

Address:

Plot No - 221, Udyog Vihar, Phase-I Gurgaon- 122016, Phone: 0124-4987400

Registered mobile number: [protected]
On 21st Aug 2021, I registered for service request for my Envy Shield Livpure RO water purifier.
Service Engineer named Dattatreya Avula[protected] came at scheduled time on 21st August 2021. He replaced membrane priced Rs 2750/- and carbon filters priced Rs 1100/-. Then he convinced to purchase ACMC for 2 years worth Rs 8000/-. I completed the payment of Rs 8000/- through Benow payment channel from the link which he has sent to my mobile number [protected].

However, after all this ACMC has still not been mapped to my registered mobile number([protected]). The service engineer also does not pick my call. It smells some kind of fraud and cheating. Already I faced lot of problems related to servicing. Now their engineers are indulging into Fraud and cheating stuffs.
I have raised ticket with customer care with Ticket id - 150100, but so far no response from them.
If livpure is not able to honor my ACMC, then please refund the remaining amount of Rs 4150/- . I am attaching the receipt of payment confirmation which the service engineer has provided to me.
If the ACMC is not updated or I do not get refund of balance amount from Livpure, I will resort to legal action against Livpure.

Biswajeet
Mob [protected]
email: [protected]@gmail.com
Complain ticket id: 150100

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LivPure customer support has been notified about the posted complaint.

Sep 10, 2021

Updated by Biswajeet2021 Hi Team,

Why are you silent?
It looks like your engineers fraud and cheat customers. I think entire company is involved in this fraud. That is why no response.

Acmc has been issued on 21st August and still not updated under by account. I received a call yesterday. Support raised ticket on their own. Added the parts which were replaced and closed the ticket on your own.

Now how I can rely on this company which misuses the system to cover the fraud or mistakes. Now I am without any amc/ acmc. They have cancelled my amc which along with product. Now 20 days have passed away since they issued acmc for 2 years but still not updated. So how I can use acmc for any future service. Customer care is telling that my product is out of warrenty since there is no acmc updated and I need to pay for any service or parts replaced

It is better to abandon this product. Useless company and customer care. Cheating customers for money

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Comments

Biswajeet2021

Sep 6, 2021

I have not received any update from Livpure. They have still not updated my acmc details against my registered mobile number ([protected]). On top it my old amc details which is valid till sep 2022 has been cleared away.
Two weeks are passing away without any update. This company is cheating customers in name of convincing customers in buying acmc.
I will be soon planning a legal action against this company and its management. It is fraud company

Check the attached screenshot. Now acmc details also cleared away.