I have been a subscriber of Livpure Smart RO since June 2023. On 23rd July 2025, I contacted Livpure Smart customer care to cancel my subscription and requested the pickup of the RO device, as I was relocating to another city by 31st July 2025.
Despite informing the support team well in advance and following up through multiple phone calls, no one from Livpure has come to collect the device. Each time I call, I am assured that a technician will come "by tomorrow," but no action is ever taken.
I have now moved out of the city. I was forced to leave the device in the watchman’s room of my previous apartment, but he can no longer keep it due to space constraints. Livpure's continued negligence has put me in an extremely inconvenient position.
To add to this, my security deposit has not been refunded even though the cancellation was initiated on time. I have also found multiple complaints online from other customers describing similar experiences — where Livpure fails to collect devices and later resorts to threatening legal actions against customers.
Relief Sought:
Immediate pickup of the RO device from the mentioned address.
Refund of the full security deposit.
Written confirmation that no charges will be levied against me post-cancellation.
Assurance that no legal or recovery action will be initiated. Was this information helpful? | 
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