Livpure — Under AMC, UV filter bypassed by service person 2 months back not giving replacement

Address: Chennai, Tamil Nadu

Hi,
I have LIVPUR touch + model, 2nd AMC started on June 2023 and valid till June 2026, We were in Bangalore and moved to Chennai on May 2024.
In Bangalore service was very good and on time.
After moving Chennai filter life was low raised the request in june, they took 2 month to replace the simple filter, after that water was leaking and told motor is faulty and took 3 month to replace. Again water started leaking after 1 weeks in Nov 2024, person came and told UV filter need to replaced and had bypassed it, After that within one week everyone have viral fever lasting for almost 15 days. Now it is almost 2 months, calling them daily but no one comes, they only giving assurance that evening engineer will be coming, waiting for that evening.
Request is assigned to Hari Enterprise chennai.
Person who bypassed UV is Ashwin +[protected].
And Hari enterprise person contact is Divya +[protected].

Kindly do the needful to get issue fixed.
I have attached the product detail with contract detail of AMC.

Thank you,